Manderley Turf Products Hiring for Customer Service Representative at Calgary, AB Full Time

Seeking Reliable Full-Time, Seasonal Customer Service Representatives for our 2022 season

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Strong CUSTOMER SERVICE & SALES skills? PROFESSIONAL & FLEXIBLE? ACCURATE and DETAILED?*

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Do you understand the importance of WORKING AS A TEAM?*

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Since 1960, Manderley has been creating beautiful, sustainable lawns for homeowners, builders, and commercial developers. We have prospered by providing excellent products, prompt delivery and superb service. Manderley was instrumental in establishing and organizing the sod industry in Canada and to this day remains at the forefront as a respected leader in pioneering new products, services and processes that improve our client experience and reduces our impact on the environment._

The Customer Service Representative (CSR) working from our Calgary Distribution Centre is responsible for incoming telephone sales for retail and commercial business. The CSR is accountable for dealing with customer complaints, inquiries, and processing transactions. CSR understands his/her role as brand ambassador and provides positive brand experiences to all customers. Ability to work 40-hour work weeks and occasional weekends in the season are essential. Our season runs from mid-April to end of September/early October.

Compensation is $20 hourly rate, overtime, and potential sales bonuses.

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Core Competencies*

• Customer Focus
• Communication
• Energy & Stress
• Teamwork
• Quality Orientation
• Problem Solving
• Accountability and Dependability
• Ethics and Integrity

Job Duties

• Assist customers with standard account-related requests
• Manage client accounts, relationships, and retention
• Ensure client accounts are paid in a timely manner
• Accurately enter orders into system
• Stop payments as requested
• Process necessary paperwork to rebate customer service charges
• Handle client grievances
• Other duties as required

Requirements

• 2-3 years’ experience in an office environment
• Strong customer service and troubleshooting skills
• Exceptional conflict resolution skills
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally always
• Computer literate, including effective working skills of MS Word, Excel, and e-mail
• Proven data entry and typing skills
• Strong work ethic and positive team attitude

Working Conditions

• Overtime as required
• Ability to assist in the yard as required
• Able to lift at least 50 lbs.

If you are a knowledgeable, energetic, and responsible individual that is customer focused and enjoys a great work atmosphere we want to hear from you!

Manderley welcomes and encourages applications from people with disabilities. Accommodations are available on request of candidates taking part in all aspects of the selection process.

Send resume to careers@manderley.com

For more information on our company, our products and our culture, visit
www.manderley.com/careers

At Manderley we are a Team. We support one another and work together to succeed.

We are committed to customer service excellence! Manderley produces, distributes, and sells quality sod & landscape products to commercial and retail customers nationally.

Job Types: Full-time, Temporary