Majorel Hiring for Customer Service NONVOICE BACK OFFICE WFH Missisauga Area at Waterloo, ON Full Time

Position Summary:

WORK FROM HOME DURING PANDEMIC WATERLOO AREA

WORK FROM HOME ONGOING MISSISAUGA AREA

EQUIPMENT AND TRAINING PROVIDED

FULL TIME POSITION

This Role provides first class support to our client’s customers related to Delivery Management, Shipping Investigations, Inbound Returns and other ad hoc customer questions and/or escalations regarding on line orders. The key focus of this role is to expedite customer & departmental queries while maintaining the highest customer service standards at all times. The role has a wide range of responsibilities focused on improving the overall customer experience. The successful candidates will identify opportunities for operational improvements & suggests service improvement strategies in accordance with business requirements.

Overall Responsibilities:

· Assists Customers by answering queries relating to their order status, changes and delivery timeframes

· Provides research, verification and responses to customer inquiries via email or chat.

· Ensures innovation and quality in all Customer interactions as measured by quality reports and customer satisfaction survey;

· Captures all required data elements in systems of record as required by training and operational procedures;

· Maintains a general awareness of client’s strengths in the industry

· Provides information and ideas to improve service offerings

· Other duties as assigned

Job Requirements:

· High School Diploma or Equivalent

· Communication skill in language required by client (Bilingual if required)

· Customer focused: Enjoys solving customer problems

· High curiosity and desire for continuous improvement

· Computer literacy/typing ability

· Internet shopping experience

· Strong organizational and administrative skills

· Strong analytical and problem solving skills

· Self-motivated and adaptability & willingness to take on new tasks

· Self-motivated, works well under own initiative

· Strong team player

· Deliver efficient troubleshooting and query resolution.

· Present work professionally in a timely & efficient manner within deadlines.

· Exhibit ability to show initiative identifying trends and/or process improvement.

· Continuous product & process training in fast-paced environment.

· Promote a positive and professional image to clients and others at all times by adhering to company policy and procedures.

· Comfortable working on an online environment with general computer literacy

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• Casual dress
• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off
• Tuition reimbursement
• Vision care
• Wellness program

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends

Experience:

• customer service: 1 year (required)

Work remotely:

• Yes