Maintel Hiring for Software Developer Job at Remote Full Time

At Maintel we’re focused on delivering outcomes – not technology. We partner with some of the world’s leading technology companies and wrap around the skills and services from our professional and managed services teams, to help our customers achieve their goals.

We are a fun, dynamic company with a team of over 500 people who are passionate about what we do – providing cloud communications and managed services solutions.

We are looking for like-minded people who share our enthusiasm and want to be part of an innovative, fast-paced environment.

Job Summary

Maintel Software is a division of Maintel with many years of experience in developing products for the Customer Experience market and our own omni-channel contact centre platform.

The Apps team is responsible for the creation, onward development, and maintenance of many of our core product user interfaces including our primary user interface component which is a Vue.js website using WebRTC with various WebAPIs backing it up. The developers in the Apps team have a range of skills from front ends to back ends and work together towards common project goals.

This role is one of four software development positions in the Apps Team and includes working with and onward developing the components that the team are responsible for, which gives opportunities to work with different technologies and languages on the projects that the team completes.

The role will report to the Apps Team Leader and requires working closely with both the team leader and the other members of the Apps Team, the QA Team, along with the Platform and SIP teams. The role also sometimes requires working with the Support Team Leader and the Support Team to understand and resolve technical issues for our customers.

The jobholder will be expected to contribute towards decisions made by the team and the Team Leader regarding development approach and processes and is expected along with the team to contribute to ongoing improvements.

Maintel Software operate an agile development process, and the day-to-day assignment and management of activities is primarily by agreement within the Team.

Key Responsibilities

The delivery and maintenance of the Apps components that make up the Callmedia product. This is to include:

• Design and implementation of new features and capabilities in existing software, and of new software in line with the development plan.
• Maintenance of existing code.
• Delivery of high-quality code through code reviews, testing of own and other colleague’s code, and automated testing.
• Ensuring compatibility of new and maintained code to the Callmedia API.
• Working closely with other related departments, including the QA team, Support Team, Professional Services team, as well as with external suppliers to Maintel.

Creation and maintenance of documentation including, but not limited to:

• Pre-installation requirements

• Installation

• Product configuration

• Troubleshooting and problem determination

• Ensuring effective handover of product to the QA team, Support Team, and Professional Services

• Provide 3rd line support on the products.

• Actively contribute to Agile/SCRUM meetings.

Experience / Education Requirements

• Good Vue.js or similar JavaScript development skills.
• Good C# Development skills.
• Experience with WebAPIs desired.
• Experience with windows services beneficial.
• Good communication skills to enable effective teamwork.
• Microsoft SQL Server knowledge desirable.
• Knowledge of development technologies and methodologies.

• Knowledge of development processes.

• Knowledge of Agile/Scrum methodologies, techniques and tools.

• Knowledge of Call Centre and Telecoms industry technologies would be an advantage.

• It is expected that the candidate is likely to be educated to degree level, but not essential.

Equal Opportunities

Within Maintel we’re proud of the talent and diversity within our teams and committed to creating equality of opportunity for all employees and applicants alike.

We are all unique in ways you can and cannot see, and we aim to attract, develop and nurture talent to continue to make Maintel a great place to work.

We have fully embraced hybrid working and this has been implemented across all of our office locations. Our offices are fully accessible, and we also offer agile working opportunities in many of our roles.

Maintel do not accept unsolicited CVs. Any unsolicited CVs sent by your company to us – that is to say, in any situation where we have not directly engaged your company in writing to supply candidates for a specific vacancy – will be considered by us to be a “free gift”, leaving us liable for no fees whatsoever should we choose to contact the candidate directly and engage the candidate’s services, and will in no way establish any prior claim by your company to representation of that candidate should the candidate’s details also be submitted by any other party.

Job Type: Full-time

Salary: £35,000.00-£40,000.00 per year

Benefits:

• Additional leave
• Company pension
• Cycle to work scheme
• Life insurance
• Referral programme
• Sick pay
• Wellness programmes
• Work from home

Schedule:

• Monday to Friday

Reference ID: 2357