MaintainX Hiring for Customer Service Representative at Montréal, QC Full Time

MaintainX is the world leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 2,000+ businesses including Univar, Quikrete, ABInBev, Duracell, Marriott and McDonald’s.

We’ve raised $54 million in venture capital following a recent Series B funding round led by Bessemer Ventures, August Capital, Amity Ventures, Ridge Ventures as well as the founders of UiPath and Thumbtack.

We are looking for a Customer Support Representative to join our team at our office in Montreal, Canada.

Responsibilities:

• Respond promptly and accurately to customer support inquiries.
• Call customers to resolve issues when needed.
• Help customers with how to use specific features of the product.
• Offer work-around solutions when the product does not exactly meet the customer’s requirements.
• Document product requests and highlight common requests to the Product team.
• Schedule meetings with sales representatives when pricing negotiation and solution consulting are required.
• Create self-service knowledge base articles and saved replies based on frequently asked questions.
• Follow up with old customer support tickets when new product releases help meet the requirements of customers.

Requirements:

• 3 months – 2 years of full-time customer support or customer onboarding experience. (providing customer support or onboarding for a software product is a plus)
• BA/BSc/BEng degree or equivalent.
• Highly proficient in Excel.
• Excellent communication, time management, and interpersonal skills.
• Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining high quality and client satisfaction.
• Savvy with technology and capacity to become well-versed in our software in a short period of time.
• Experience working with customer support/help desk ticketing software is a plus.

About us:
Our mission is to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for 80% of the workforce that doesn’t work behind a desk and needs enterprise-grade software at their fingertips

Job Type: Full-time

Salary: $14.25-$28.67 per hour

Benefits:

• Casual dress
• Company events
• Dental care
• Discounted or free food
• Extended health care
• On-site gym
• Vision care
• Work from home

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Montréal, QC: reliably commute or plan to relocate before starting work (preferred)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 2 years (preferred)
• Microsoft Excel: 3 years (preferred)

Language:

• English (preferred)

Application deadline: 2022-06-30
Expected start date: 2022-06-29