Maine Lobster Now Hiring for Customer Service Team Lead Full Time

Our Company:

Maine Lobster Now is an eCommerce seafood company based in Saco, Maine. We specialize in delivering fresh, high-quality seafood products to customers all over the United States by offering overnight delivery.

Job Duties:

• Oversees the team of customer service representatives and ensures they comply with company policy
• Monitor sales and support tickets for prompt responses and resolution times.
• Record refund and chargeback activity for ing to CEO
• Manage corporate orders and large client orders.
• Detects fraudulent orders and contact customers as appropriate
• Responds to company reviews on Yotpo and other similar review sites

Required Skills/Abilities:

• Excellent leadership skills
• Excellent verbal and written communication skills
• Extensive knowledge of customer service procedures and principles
• Organized with attention to detail
• Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor
• Ability to train and onboard new (typically remote) customer service agents.
• Proficient in Microsoft Office Suite or related software

Education and Experience:

• High school diploma or equivalent required
• 2+ years experience in a customer service role required
• Previous experience in a leadership role preferred

Physical Demands:

• Able to sit and/or stand for the duration of the shift
• Able to use a keyboard, headset, and computer monitor for the duration of the shift
• Must be able to lift up to 15 pounds at times

Included Employee Benefits:

• Paid Healthcare Plans with options for % contribution for family members.
• Paid Dental Plans.
• Paid Vision Plans.
• Short Term Disability
• Long Term Disability.
• Life.