Maheen Inc Hiring for Remote – Client Services Representative at Bakersfield, CA Full Time

We are looking for an experienced Client Services Manager to be a part of our customer service . As a part of the job role, you will be responsible for developing effective communication channels for clients.

You should possess excellent problem-solving skills to help resolve any urgent issues. Besides, you should keep a record of all client interactions to aid during training sessions. Your role as a Client Services Manager will also require you to create monthly s to determine KPIs. Moreover, you should be able to suggest relationship building and improvement strategies.

Responsibilities• Building and maintaining long term customer relationships

• Conducting customer service presentations for new recruits
• Monitoring customer satisfaction and suggesting improvement measures
• Addressing client queries in a professional and courteous manner
• Advising clients on different products and services
• Conducting surveys and questionnaires to gain client feedback
• Supervising trainees and providing the necessary support
• Developing client service protocols
• Maintaining a record of client phone calls and emails for training purposes
• Determining monthly KPIs by generating s

Requirements• 3+ years of experience as a customer service rep (https://resources.jobsoid.com/job-descriptions/customer-service/customer-support-specialist)or a similar position in the Customer Service department

• Familiarity with Project Management Software like JIRA and Asana
• Having a calm composure
• Excellent oral and written communication skills
• Proficiency in Microsoft Office tools
• Strong analytical and problem-solving skills
• Highly motivated and results-driven individual
• Ability to offer increased customer satisfaction
• Demonstrating reliability and professionalism
• Ability to adhere to strict deadlines
• Willingness to keep up-to-date with the latest industry developments