Magnum Companies Hiring for Customer Service Specialist at Lakeville, MN Full Time

This position’s primary function is to support the Dispatch/Load Management and Fleet Management operations through accurate and timely data entry and general office duties.

• Contact and communicate professionally with customers to establish load appointments
• Assist dispatch/load managers in customer relations
• Enter accurate and complete load information into the computer system, including all data necessary for the fleet managers and their drivers to successfully deliver freight on time
• Assist in complete and timely billing process eliminating time spent securing additional information from other departments
• Post equipment boards
• Run s for Fleet Operations Manager/Terminal Coordinator, including weekly run load status to monitor timely and accurate pickup and delivery information
• Monitor incomplete trip sheets and secure necessary paperwork to complete the billing process
• Work with the Dispatch team to create and track KPIs, as assigned by the Fleet Operations Manager/Terminal Coordinator
• Administer Magnum LTD’s On-Time Pickup and Delivery program, including weekly monitoring to ensure all pick-up and delivery information has been accurately entered. The Administrative Assistant will monitor the On Time Program for all core customers with annual revenue of over $200,000 and provide selected customers with a monthly On Time summary
• Other duties/projects as assigned

• High level of interpersonal, written, verbal and customer service skills
• Ability to remain calm and professional under stress
• Must maintain highest standards of confidentiality
• Detail oriented with strong organizational skills
• Ability to multi-task, establish priorities and meet deadlines
• Knowledge and experience in data entry, Microsoft Office and general computer applications
• Typical office hours are either day or evening shifts

Education/Experience

Bachelor’s Degree in Business or related field or at least 1-2 years of experience in customer service, or; an equivalent combination of education and experience sufficient to successfully perform the essential responsibilities and duties of the job as listed above.

• Health Insurance with HSA and FSA Options and Wellness Incentives
• Company Paid Life Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Plan with Company Match
• Paid Time Off
• Employee Assistance Program (EAP)
• Supplemental Insurance Voluntary Options (Short-Term Disability, Long Term Disability, Accident/Hospital Confinement, Critical Illness/Cancer Insurance

• Ability to sit and/or stand for extended periods – continuously
• Ability to talk, hear, and see – continuously
• Ability to lift and/or carry up to 20 pounds – occasionally
• Ability to travel – occasionally

#INDOFA1