Magellan Health Hiring for Education & Outreach Senior Training Program Specialist Job at Rancho Cordova, CA Full Time

• Develops informing materials to support external stakeholders navigating Medi-Cal Rx and manages drafting, revising, and approval stages
• Supports the management of the Medi-Cal Rx E&O mailbox including, but not limited to, responding, reporting, and developing SOPs
• Facilitates E&O including, but not limited to, office hours, webinars, in-person, and asynchronous learning.
• Supports the preparation of reports, reporting, and data collection and analysis for SLAs and other reporting

This position designs, develops, implements and evaluates program-wide learning solutions in support of Magellan’s business objectives. Assist Training Manager to develop learning paths and curriculum content that reflects sound instructional design based on adult learning principles and best practices. Facilitate training via live and recorded webinars and blended learning, using a mix of engaging instructional methods. Display demonstrated expertise in instructional design systems and software, learning technologies and adult learning best practices. Act as technical expert and liaison with LMS administrators, MFLC Service Center, and other IT areas for program support.

• Possesses and provides expertise in the full life-cycle of instructional design processes (ADDIE or other industry accepted models) to design, develop and implement effective instructional materials, learning resources and content.
• Maintains progressive knowledge of the trends in instructional design, learning methodologies and learning technology solutions.
• Routinely researches current trends, tools and techniques associated with content/curriculum design and development.
• Creates design standards and templates and integrates technology-based tools into the development process.
• Evaluates and assesses the instructional effectiveness and business impact of programs and supports the continuous improvement of learning solutions.
• Owns and has accountability for larger scale learning and development and HR initiatives.
• Partners with internal customers to clarify business objectives, identify performance gaps and recommend appropriate solutions.
• Leads projects including negotiating project scope and timeline, meeting all deadlines within quality expectations.
• Actively communicates with stakeholders and ensures solutions have demonstrable business impact.
• Support Talent Development on strategy execution and team working environment.
• Assists with the coordination and compliance tracking of MFLC counselor training records. Corresponds directly with counselors regarding training requirements.
• Facilitates training courses across the MFLC spectrum including, but not limited to, new-hire orientation, field and PMO-specific training, standard operating processes and procedures, technology training, and professional development training.
• Understands Learning Management Systems (LMS) format and function to efficiently navigate the systems and provide general technical support.
• Uses exceptional customer service and interpersonal skills to process and respond to training-related inquiries from PMO and field staff.
• Demonstrates exceptional collaboration and coordination skills that support and enhance a team working environment. Actively communicates with the Training Manager and training team on program operations and processes.

Other Job Requirements

Responsibilities

5+ years of instructional design experience with proven ability to design and build innovative, creative content, including online programs, job aids, web sites and instructor materials.
Strong knowledge of adult learning theory, instructional design theory and models, learning styles, knowledge management practices and performance improvement models.
Experience with multimedia authoring, graphic creation tools and learning management systems.
Effective interpersonal and negotiating skills.
Ability to function independently and as a team member.
Strong project management skills with ability to lead multiple, complex projects with tight timeframes in a matrixed environment.
Strong organizational, time management and attention to detail.
Excellent written and communication skills.
Expert in use of Microsoft Products including Word, PowerPoint and Excel
Experience with remote training using meeting tools such as NetMeeting, Webex, LiveMeeting, and Zoom Conferencing.

General Job Information

Title

Education & Outreach Senior Training Program Specialist

Grade

23

Work Experience – Required

Instructional Design, Training

Work Experience – Preferred

Education – Required

A Combination of Education and Work Experience May Be Considered., Bachelors

Education – Preferred

License and Certifications – Required

License and Certifications – Preferred

Salary Range

Salary Minimum:

$53,125

Salary Maximum:

$84,995

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual’s skills, experience, education, and other job-related factors permitted by law.

This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.