Macdonald’s Home Healthcare Hiring for Customer Service Coordinator at Vancouver, BC Full Time

Function:
Customer Service & Administration

Role Summary:
The Customer Service Coordinator (“CSC”) at Macdonald’s Home Health Care is the first point of contact for our clients, suppliers, and healthcare professionals. They are a dependable and approachable team member who is resourceful and not afraid to step out of their lane to help others. The CSC provides impeccable organization and execution for the day-to-day operations of the service and sales departments and can communicate confidently and keep calm under pressure. This role has a particular focus on the coordination of our Service team appointments. An individual who can anticipate needs and be empathetic whilst navigating ever-changing priorities in a fast-paced, high growth environment will shine here at Macdonald’s.

Requirements:
Intermediate Microsoft Office knowledge, computer software and internet proficiency

Excellent verbal/written communication and presentation skills

Team-oriented and dependable with a strong work ethic

Extremely organized and detail-oriented

Effective at multitasking

Ability to handle administrative details independently while maintaining communication with all company departments

Healthcare experience is an asset

Scheduling or coordinating experience is an asset

Key Responsibilities:
Handling and coordinating a high volume of client phone calls, emails and faxes

Greeting & assisting walk-in clients

General office administration

Preparing and organizing all paperwork for the Service & Sales departments

Coordinating each Service team member’s daily appointments, providing adequate time for appointment and follow up

Troubleshooting client issues over the phone

Checking quotations for part numbers, price and labour

Fill out detailed work orders and keep records on services that have been performed

Explain issues with equipment and repairs to clients

Working closely with our Service Team on issues and scheduling

Receiving and processing deliveries & rental returns

Working with healthcare professionals to coordinate deliveries and installations

Advising clients on appropriate medical equipment and services

Preparing quotations and executing work orders promptly

Maintaining our showroom of products

Assisting with showroom sales

Are We The Right Work-Home For You?

Culture is everything to us at Macdonald’s. We pride ourselves in creating a family environment where the ‘whole self’ approach is embraced in every organizational decision. Our ambitious and growing team is looking for only “A” players with the following attributes:

Friendly and outgoing personality with expertise at developing relationships (a “people person”)

Team-oriented and dependable with a strong work ethic

Highly disciplined, independent, well-organized self-starter

Ability to be empathetic to customers needs and handle complaints with a smile

A flexible attitude with the ability to navigate whatever changes arise

Natural affinity for troubleshooting

We Provide:
The ability to make a difference in clients lives every day

Full extended healthcare plan

RRSP matching

Group profit sharing program

Company life coach

Monday – Friday working hours

Apply by sending your full resume and a short paragraph about why you are interested in this role.