Luxury Escapes Hiring for IT Desktop/System Administrator Job at Southbank Full Time

Luxury Escapes is one of the world’s fastest growing travel businesses, reaching up to 3.6 million unique travellers each month with exclusive limited time offers at ‘insider’ prices.

Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world’s best holidays.

We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.

Travel has bounced back and we have some great ideas for coming out bigger and stronger.

Awarded as one of the ‘Best Places to Work 2021’ by the AFR; employee experience is king here, with weekly events, monthly recognition programs and significant professional development opportunities we do what we can to make you look forward to waking up every day!

We are looking for IT Desktop/System Administrator to join our IT Operations team in Southbank supporting our domestic and international business

Responsible for providing a single point of contact for all Luxury Escapes employees for IT hardware, software, telephony and networking requests raised by the business. You will proactively manage the resolution of all tickets, providing quality customer service and a consistent user experience across the business.

What you’ll do:

• Set up and manage all employees IT related hardware
• Respond and record all IT support requests from the business
• Take ownership of issues from creation to resolution
• Provide initial assessment and troubleshooting for all incidents and attempt to resolve or provide a work-around solution where possible
• Proactively keep users informed on the status and progress of all incidents
• Manage user expectations regarding supplier support
• Monitor IT systems and either rectify failures or escalate to the relevant IT team members
• Perform out-of-hours support when required

The successful candidate will have:

• A relevant IT degree or qualification
• Experience working in a corporate IT environment in a similar role.
• Strong working knowledge Active Directory, Networking, Office365 and other Microsoft applications
• Knowledge of cloud and backup platforms such as Azure, AWS, Veeam, Duo desirable
• Experience working within a fast paced eCommerce environment is desirable
• Strong communication skills (verbal and written), with the ability to communicate effectively with technical and non-technical audiences
• Ability to perform complex troubleshooting to isolate, diagnose and correct problems

What’s in it for you:

• Fun, dynamic and fast paced work environment.
• A truly collaborative team
• Generous staff discount on travel for you and your family.
• First class health and well-being program including onsite gym, yoga, and meditation
• Lunch provided 4 days a week along with daily breakfasts/fruit
• Fun & flexible working environment – with 24/7 table tennis, Friday afternoon onsite gatherings (wine included!) and monthly celebration & recognition programs

If this sounds like you and you feel you have the skills and experience to meet the requirements of the role, please apply online today!

We are a 2022 Circle Back Initiative Employer – we commit to respond to every applicant.