Lumina Hiring for Customer Service Associate at Cerritos, CA Full Time

Are you looking for more longevity and job security in your next position?

Or maybe even more opportunities for advancement and better compensation?

If the answer is YES to any of the above questions, then our Customer Service Associate position may be the role for you!

As a Customer Service Associate with us, you will be part of a stable and established company with consistently strong performance and growth. We truly care about all team members and provide a fun, successful environment. We encourage our Customer Service Associates to contribute fresh new ideas to our management and sales staff. Our goal is to provide professional development and continuous training for all of our Customer Service Associates.

Responsibilities:

• Represent our brand in a professional and welcoming manner
• Ensure all customer service and sales functions are executed precisely and efficiently
• Document sensitive customer information such as; address and billing information accurately
• Upsell products and services as needed
• Inform customers of any new deals or sales promotion directly
• Provide expert assistance hands-on to a wide variety of questions and problems
• Build personal relationships with customers in-person to drive sales and increase retainment

Requirements:

• Naturally outgoing, enthusiastic, and friendly with a passion for providing an outstanding customer service experience
• Ability to solve problems with ease
• Strong interpersonal aptitude and ability to work well in a team and independently
• Self-motivated and driven by a desire to exceed expectations
• Excellent verbal and written communication
• Ability to work flexible hours and weekends
• Reliable transportation
• High school diploma or GED is a MUST!

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