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Transportation / Logistics / Transportation / Logistics
Lumen Hiring for VENDOR ESCALATIONS MANAGER I at Remote Full Time
Full Job Description
About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
The Role
This position is to monitor, track and status on escalated Off-net local loops with our vendors and customer facing organizations for all circuit types with Late FOC/DLR, missed FOC and vendor/customer builds. In addition, provide timely updates via communication tools and systems used for Escalations
The Main Responsibilities
Responsible for managing all aspects of a vendor escalation of moderate scope and complexity from receipt of escalation to delivery.
Performs all necessary tactics to drive the delivery of escalated customer orders with the third party vendor to agreed industry competitive lead-time intervals.
Monitor and prioritize tasks daily to ensure objectives ae being met and order is ready for implementation.
Responsible for communicating status to appropriate internal and external customers to drive a quick resolution.
Ensure all orders are well documented and workload is efficiently organized.
Must be able to work effectively with a variety of internal and external parties to achieve results.
Apply standard techniques, procedures and criterial in carrying out related duties.
Expedites/Escalates key orders which may be in jeopardy of exceeding standard intervals.
What We Look For in a Candidate
3+ years of relevant job experience. Relevant job experience is described as:
- Job experience in similar industry
- Job experience with similar essential duties
What to Expect Next
Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.
Requisition #: 330352
When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle , and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Salary Range
Salary Min :
43830
Salary Max :
97560
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We’re able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.