Lumen Hiring for Talent Development Consultant Job at Remote Full Time

The Role

The Talent Development Consultant is responsible for improving the productivity of the organization’s employees through training and learning programs. This position is responsible for the effective coordination and presentation of training and learning programs specific to Lumen technicians (i.e., Network, EPT, Splicers). Although this is the primary focus, this individual may assist with other trainings as needed.

This is a Temporary Full-Time position. The final candidate can be based anywhere in the US; however, there will be travel required to lead the hands-on classes. This role could require up to 80% travel depending on business demands and candidates’ proximity to the class location.

The Main Responsibilities

• With limited supervision, conducts a variety of training programs supporting processes, products, systems, and/or methodologies that drive corporate results.
• Demonstrates the following effective facilitation skills: advanced preparation, clear communication, active listening, teaching through questions, and creating a safe learning environment.
• Strong emphasis on Safety, PPE, and customer service.
• Ability to understand and explain work order and facilities information.
• Ability to identify common installation methods to correct (if needed) students during hands on to include:
  • Cross box work
  • Terminal work
  • Aerial and buried drop routing
  • Premise attachments for both aerial and buried drop
  • Slack box and exterior ONT installation
• May perform on the job training support activities through experiential learning.
• Ability to learn new content quickly and be seen as a credible expert in new class material.
• Demonstrate Lumen Success Enablers – own commitments, be inclusive, grow yourself, others, and the business.
• Builds trust with strategic internal customers/partners to establish ongoing effectiveness and efficiency of training events.

What We Look For in a Candidate

• Background in facilitating technical information
• Bachelor’s degree or equivalent education or relevant experience.
• 2 – 4 years of related experience.
• Ability to properly demonstrate ladder climbing/placement on pole and strand, carrying ladder, and inspecting ladder (24ft and 28ft extension ladder).
• Experience conducting training in the following capacities: one-on-one, classroom or virtual learning utilizing conferencing tools and forums.
• Understanding of reading light levels on fiber optic networks
• Knowledge of GPON communications path.
• Strong emphasis on scoping and cleaning process’.
• Ability to travel to lead the hands-on portion of training.