Lumen Hiring for Manager, Instructional Design – Remote Job at Remote Full Time

The Role

This role will build a strategic vision, brand, innovative creative design, and capabilities for the instructional design team at Lumen. You will be responsible for improving the productivity of the organization’s design team, oversee the development of content, deliverables, select emerging design technologies, and ultimately, drive revenue for Lumen.

The Main Responsibilities

People Leadership

• Achieve strategic objectives by managing a team of direct reports and indirect reports, overseeing their performance, metrics, output, skill development, and career projection.
• Manage onshore and offshore (India) Instructional Design team and resources.
• Oversee resource allocation and priority of projects coming into the instructional design space.
• Provide effective growth and development opportunities.
• Work effectively with others to provide support and performance consulting to internal customers.
• Partner with Talent Development to ensure consistency of training policies and procedures.
• Develop and maintain effective working relationships with key stakeholders to support the processes and effectiveness of the overall team.
• Identify and manage contractors and outside vendors as needed.

Instructional Design

• Build and implement instructional design standards encompassing all forms of training delivery and throughout all training for the company.
• Propose new and creative ways to make learning more efficient, engaging, and effective, by all forms of media and technologies appropriately.
• Be aware of the entire instructional technologies landscape and continually building business cases to evaluate and implement new technologies.
• Oversee the evaluation, selection, and implementation of instructional and creative design technology
• Improve the development processes for designers, and the learning experience for our end users.
• Collaborate with the brand team to meet corporate brand standards and exemplify the desired culture and unifying principles of the organization.

Program/Project Management

• Maintain the entire portfolio of instructional design projects for Lumen.
• Oversee design, development, and delivery of training across a variety of tools, including eLearning, facilitation, video, PowerPoint, and print.
• Streamline the design process, from scoping through delivery, ensuring ultimate quality assurance and efficiency.
• Oversee the development of course assessments and evaluations and customer service metrics for the design function.

What We Look For in a Candidate

• Minimum of 8-10 years’ experience in a leadership role developing curriculum, training tools, instructional and creative design.
• 6+ years management experience.
• Experience managing a team of both onshore and offshore resources.
• Experience with a wide variety of instructional technologies such as Articulate Suite and Adobe Creative Suite.
• Advanced experience with instructional design methodologies, processes, and delivery mediums.
• Strong reporting, metrics, and analytical capabilities.
• Demonstrated strong attention to detail, problem-solving, critical thinking, and analytical skills.
• Excellent written communication, presentation, and verbal communication skills.
• Advanced experience with Microsoft Word, PowerPoint, and Excel.
• Comfortable consulting with customers and tactfully providing perspectives on how to maximize learning effectiveness.
• Strong organization, project management, and customer service skills.
• Ability to think conceptually and strategically, while maintaining a cost-conscious and practical approach to using time and resources.

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.