Log In
Sign Up
Transportation / Logistics / Transportation / Logistics
Lumen Hiring for CPE Logistics Coordinator I – Remote Work at Remote Full Time
Full Job Description
About Lumen
Lumen is a global technology leader digitally connecting people, data and applications – quickly, securely, and effortlessly. We are a passionate group of people working together to build a culture and company from the people up – committed to teamwork, trust, and transparency. Because people power progress, we’re looking for top-tier talent and are invested in providing the flexibility you need to thrive and do your best work. Join us on our mission to connect the world and let’s shape the future together.
The Role
Responsible for all aspects of CPE Global Logistics Coordination to Include the Order Management, Deployment, CPE Sparing, Disconnect, and Reclamation Management for CPE Logistics Programs to Minimize CPE Outage Time/Customer Impacts, Meet Customer SLA’s/Expectations for Restoral/Installation while managing costs.
The Main Responsibilities
- Order Management responsibilities to include Install/Repair order processing, logistics coordination/tracking, validation of proof of delivery of equipment, disconnect and reclamation management.
- Initiate return material authorization (RMA) with vendors per requirements.
- Follow up with Vendor to ensure timely repair/replenishment of repaired equipment. Tracks, s, and escalates as required.
- End to End Lifecycle and Asset Management Functions for Inventory and Orders in support of the CPE Program
- Maintains awareness to Lumen’s Service Level Agreement (SLA) commitments with our customer base and proactively take measures to meet SLA commitments
- Completes tasks in support of Inventory Control, Forecasting, Trending and ing of CPE Programs to ensure inventory accuracy/availability, process compliance and attainment of SLA’s.
What We Look For in a Candidate
Basic Requirements
Education: High School, GED or equivalent education. 0 – 1 year of transferrable experience.
Skillset Required:
- Organizational, Customer Service, and Teamwork skills
- Strong listening, written and verbal communication skills
- Self-motivated with the ability to work well independently and on a team
- Detail oriented with an analytical attitude
- Ability to answer customer calls and resolve issues via trouble tickets proficiently and independently
- Ability to work in a fast-paced operational environment
- Ability to positively collaborate with Lumen employees and third-party partners in a way that results in a positively collaborate with Lumen employees and third-party partners in a way that results in positive Lumen experience for Lumen’s client base
- Microsoft Office Suite – Experience with Excel and/or other analytical tools
What to Expect Next
Requisition #: 329774
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle s and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
Salary Range
Salary Min :
36450
Salary Max :
81000
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We’re able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.