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Customer Services & Support

Lukas Wine & Spirits Superstore Hiring for Customer Service Representative at United States Full Time

Full Job Description

We are looking for a customer-oriented service representative to act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

Manage large amounts of incoming phone calls

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Follow communication procedures, guidelines and policies

Requirements and skills

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school diploma

Job Overview

  • ID: 330343
  • Date Posted:
  • Location:
  • Job Title: Lukas Wine & Spirits Superstore Hiring for Customer Service Representative at United States