LTSA Hiring for Customer Service Representative at Victoria, BC Full Time

Are you looking for a temporary, full-time position of approximately 6 months or longer that could lead to interesting, long-term career opportunities? Does the thought of continuous learning get you excited?

If you said yes to the above, the Land Title and Survey Authority of British Columbia (LTSA) is hiring an auxiliary Customer Service Representative (CSR) to join our Operations division out of our Victoria, BC office!

This position is included in the BCGEU bargaining unit. Work is performed fully in-office and hours are full time Monday to Friday from 8:30 AM to 4:00 PM (7 hours daily).

Applications will be accepted until Thursday, July 21, 2022 at 9:00 AM PDT.

Who we are:
The LTSA is a publicly accountable, statutory corporation that manages BC’s land title and survey systems. These systems provide the foundation for all real property business and ownership in the province.

We offer meaningful work in the public interest. In support of the Province’s 30-point housing plan, the LTSA built and launched the Condo and Strata Assignment Integrity Register as well as the Land Owner Transparency Registry, a first-of-its-kind registry.

We offer an innovative, customer-centric culture. We are not your typical land title registry—we are focused on technology and innovation. We are a national and global leader in the effective automation of property registration and through technology, we are reducing turnaround time for our customers (e.g., lawyers, notaries, land surveyors, etc.) while also improving the consistency, accuracy and efficiency of our services.

Working in a team environment out of our Victoria, BC office, the CSR provides a variety of services to internal and external LTSA customers in accordance with established policies and procedures. The CSR gives customers information about services, products and procedural requirements; determines and collects appropriate fees for services; and provides administrative support to staff within LTSA offices. Main duties include providing support to customers over the phone, at the front counter, completing scan on demand requests, and processing applications submitted via mail.

Additional responsibilities include:
Answer inquiries from customers regarding routine processing matters as well as information specific to Land Title services, procedures and requirements and other LTSA services; provide information about other resources as appropriate

Prepare a variety of system-generated legal notices and certificates in accordance with established policies and procedures

Verify and process a variety of documents to expedite work of Land Title Examiners and other LTSA staff

Process and record customer transactions and payments in accordance with established policies and procedures

Perform clerical and administrative duties such as stocking, filing, data entry, etc.

Retrieve physical and digitized records for customers and in support of internal LTSA staff

We encourage you to apply if you have:
Education and Experience

A minimum of secondary school graduation or equivalent

Additional education and/or training in business, law or office administration is preferred but not required

Administrative support experience obtained from a legal or related office environment is preferred but not required

Knowledge, Skills and Abilities

Excellent interpersonal and communication skills along with a strong customer service aptitude

Ability to deal with a variety of individuals including the public, professionals, government agencies, and co-workers with diplomacy and respect

Comfortable with various forms of technology such as digital scanning and call centre software, and ability to use Microsoft applications including Office 365, Word, Excel, etc.

Demonstrated analytical and research skills, attention to detail

Understanding of historical records and systems

Strong organizational skills and ability to balance tight deadlines and volume of work

Ability to identify, analyze and interpret technical data

A strong team player with the ability to work on tasks independently

We are committed to fostering a safe, respectful and inclusive workplace where all employees can share their diverse views, skills and backgrounds. Valuing employee diversity strengthens workplace trust and enhances our ability to innovate in service of our customers and partners. Our hiring practices reflect this and we are committed to ensuring that our workforce reflects where we live and work. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

COVID-19 Vaccination Policy – To ensure the safety of our employees, all LTSA, LandSure and Autoprop employees must be fully vaccinated. New employees will be required to be fully vaccinated and may be required to provide proof of vaccination before the start of their employment.

Please note applicants must be legally authorized to work in Canada.