L’Oreal Hiring for Armani and Valentino Beauty Retail & Education Area Manager Job at London, England Full Time

Armani and Valentino Beauty Retail & Education Area Manager

What are key highlights of this role?

We are looking for an exceptional Retail and Education Area Manager who can blend strategic business acumen with a service-led coaching style to navigate the future of our retail space. You will lead by example, with a genuine excitement and love for our brands, luxury retail and exceptional customer experiences.

Your mission is to develop your retail teams across multiple sites to deliver outstanding service whilst driving productivity in line with the Armani & Valentino strategy. You will be a strong coach and be able to adapt your style to work side-by-side in your stores. As well as developing teams, you will be putting in place strong retail plans, to grow your portfolio, as well as gain market share in your stores. In addition, you will be able to influence and engage our Retailers and Senior stakeholders. You thrive on change and seize any opportunity to innovate, and you have a proven track record in growing and developing talent.

You will have genuine excitement and love for Couture Make up and Fragrance, Luxury Retail and exceptional customer experiences to ensure we are winning together. You will be an excellent Coach and enjoy working in stores alongside your teams.

The stores in the patch will include: Greater London, Cardiff and Birmingham (Preference to have a valid U.K Driving Licence).

PEOPLE DEVELOPMENT AND MANAGEMENT:

• Have a passion for your people – as part of your role you will strategically spend a lot of time in store coaching and developing Beauty Consultants with a focus on development of service and commercial skill sets
• Recruit, onboard, coach and develop new starters into the business
• Contribute to the engagement of digital learning and engagement
• Collaborate with teams to ensure consistency, success and achieve results together

• Own the talent development and coaching of your retail teams to exceed targets and provide career progression, upskilling and enabling Team Managers
• Manage performance effectively and timely to maximize sales and service performance
• Take ownership and manage HR cases within your team

OPERATIONS:

• Create a One Luxe communication approach to build excellent retailer relationships and collaborate with retailer to ensure success
• Monitor and report back on stock levels to optimize performance
• Ensure excellence of brand image in the stores at all times; counters, displays, team, etc
• Champion simplicity through ways of working with head office and field teams

• Financial management of budget and expenses
• Provide proactive feedback to Head Office departments to help drive collaboration between brands
• Oversee and influence across-functions to ensure a joint-up approach through Education, Artistry and Events

Preferred Qualifications

• Previous sales and team management experience, ideally within beauty industry
• Exceptional leadership and coaching skills
• Experience and understanding of effective sales techniques, customer service and proven ability to drive results
• Strong analytical skills
• Valid UK driving licence
• Strong capability on Microsoft Office (including Excel & PowerPoint ) and Outlook

Professional & Technical Competencies

MASTER RETAIL FUNDAMENTALS

• Stays up to date with Market, consumers and competition and translates findings to positively impact business
• Builds on categories and shopper insights
• Leverage Business drivers

DEVELOP BUSINESS & OPERATIONS

• Highly resourceful, flexible and ability to solve problems
• Ability to strategically forecast and meet your agreed productivity targets
• Ensures events and animations are planned into the retail calendar

ENHANCE SELLING & CUSTOMER EXPERIENCE

• Influences current and future retailer initiatives and collaborations to maximize opportunities
• Focuses on customer service and builds customer relationships
• Understanding and affinity for in-store merchandising

FOSTER RETAIL DEVELOPMENT

• Manages Beauty Advisor staffing and Retail partnerships
• Improves NPS and Mystery Shopper by implementing action plans based on feedback
• Trains and coaches on selling and service

How we recruit

At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference – different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.