Long Term Care Group, Inc Hiring for Insurance Customer Service Representative (Series 6) Job at Remote Full Time

illumifin, a leading third-party insurance administration and technology provider. On April 6th, 2022 illumifin announced the completion of the acquisition of LTCG to create one of the largest insurance service providers in the North American long-term care, life, health, and annuity markets

illumifin provides third party administration and technology services to individual and group insurers. The company blends insurance industry knowledge, technology leadership and operational execution to prepare insurers for the digital future.

illumifin is a diverse, passionate and empowered team of insurance specialists committed to the growth and success of its customers. With illumifin, there’s a brighter future

INSURNACE CUSTOMER SERVICE RESPONSIBILITIES

• Answers and responds to telephone and/or electronic inquiries regarding Long Term Care benefit administration, policy owner eligibility and claims processing.
• Documents all calls and related correspondence using the LTC insurance system or other proprietary tools and office processes; document follow-up calls, voicemails and any other pending service requests.
• Provides prompt, courteous and excellent service to internal and external customers at all times. This includes an obligation to actively cooperate and interact with other departments to advance the overall interest of the company.
• Identifies service opportunities and suggests innovative ideas for improvement.
• Handles multiple products and services intermittently while meeting established service requirements and standards.
• Acts with a sense of urgency and takes ownership regarding aspects of call management and escalation of issues.
• Ensures issues are referred to appropriate areas; leveraging internal relationships to ensure efficient issue resolution; involves leadership when necessary.
• Other duties and projects as assigned, including assisting with the production of Policy Owner Services duties as required. This includes updating databases and recording information in the proper location.

Insurance Customer Service Minimum Qualifications

• High school diploma or GED required.
• Active Series 6
• Strong written and verbal communication skills; is familiar with business and phone protocols.
• Excellent organization and detail orientation skills with the ability to meet established deadlines.
• Proficient with MS Windows environment, including MS Word.
• Is reliable, trustworthy, and maintains appropriate organizational confidentiality.
• Minimum of one year customer service experience working in a fast-paced, ever-changing call center environment.

Insurance Customer Service Preferred Qualifications

• Previous experience working in an insurance or financial services environment is preferred but not required.

LTCG is an Equal Opportunity Employer (EOE/AA) and participates in E-Verify. LTCG will not discriminate in its employment and employment-related decisions against any applicant or employee based on age, race, gender, creed, religion, national origin, disability, marital status, covered veteran status, sexual orientation, status with respect to public assistance, membership or activity on a local commission, or any other characteristic protected under state, federal, or local law.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

License/Certification:

• Series 6 (Required)

Work Location: Remote