The Central Processing Administrator is responsible for ensuring efficient and accurate handling of internal billing processes. The position requires remote work with occasional branch visits to our multiple branch locations within Saskatchewan. Hours of work will be aligned with branch operating hours, though some flexibility in working hours will be available with appropriate team communication and support. Central Processing Administrator will be required to service daily billing requests from producers as well as manage cyclical reconciliation and similar processes related to billing.
Responsibilities and Accountabilities (WHAT)
Qualifications and Skills
Competencies (HOW)
Accountability: Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Complies with established control systems and rules
Approachability: Easy to approach and talk to, spends the extra effort to put others at ease, can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others, builds rapport well, is a good listener, is an early knower, getting informal and incomplete information in time to do something about it.
Business Acumen: Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
Conflict Management: Steps up to conflicts, seeing them as opportunities, reads situations quickly, good at focused listening, can hammer out tough agreements and settle disputes equitably, can find common ground and get cooperation with minimum noise.
Ethics and Values: Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.
Integrity and Trust: Widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.
Learning on the Fly: Learns quickly when facing new problems, a relentless and versatile learner, open to change; analyzes both successes and failures for clues to improvement, experiments and will try anything to find solutions, enjoys the challenge of unfamiliar tasks, quickly grasps the essence and the underlying structure of anything.
Listening, Understanding and Responding: Acts to understand and respond appropriately to the concerns of others and/or intervene to resolve interpersonal conflict or disputes.
Organizational Agility: Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.
Patience: Tolerant with people and processes, listens and checks before acting, tries to understand the people and the data before making judgments and acting, waits for others to catch up before acting; sensitive to due process and proper pacing, follows established process.
Personal Learning: Picks up on the need to change personal, interpersonal, and managerial behavior quickly, watches others for their reactions to his/her attempts to influence and perform, and adjusts, seeks feedback, is sensitive to changing personal demands and requirements and changes accordingly.
Planning: Uses an effective methodology to determine priorities, set goals, create a plan, take action and measure results
Priority Setting: Spends his/her time and the time of others on what’s important, quickly zeros in on the critical few and puts the trivial many aside, can quickly sense what will help or hinder accomplishing a goal, eliminates roadblocks, creates focus.
Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.
Process Management: Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources.
Technical Learning: Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars.
Work/Life Balance: Maintains a conscious balance between work and personal life so that one doesn’t dominate the other, is not one-dimensional, knows how to attend to both, gets what he/she wants from both.
Job Type: Full-time
Salary: From $20.00 per hour
Benefits:
Flexible Language Requirement:
Schedule:
Work Location: Remote
Application deadline: 2023-04-21
Expected start date: 2023-04-24
Responsibilities: Maintains customer service e-mail, phone calls and messages in a professional manner while upholding the company’s beliefs and ideals...
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