Long Home Products Hiring for Customer Service Representative Full Time

This position is fast-paced, challenging, and rewarding. There is an excellent opportunity for the right candidate for growth and success within our company as we continue to grow. Pay starts at $17-$19 hourly with yearly review.

Primary Purpose & Function:
Deliver prompt, reliable service to our customers while embodying our Mission, Vision, and Values.

Completes 5 days and 1 day call out reminders of service while setting the expectation of the service for the customer.

Informs Project Manager/Service Technician of any customer complaints regarding services provided for resolution

Keeps record of all conversations in the client tracking system in a comprehensible way

Answers all incoming calls in a professional and timely manner to ensure customer satisfaction

Performs administrative support to the department as needed

Protects customer information and the organization’s value by keeping information confidential

Perform other related duties as assigned

Desired Skills/Experience:
Attention to detail and ability to multi-task

High school diploma or equivalent.

6 to 12 months related experience in a customer service role.

Ability to handle confidential and sensitive information with complete discretion and must be able to keep sensitive information completely confidential.

Ability to effectively communicate with customers and vendors by phone and email

Excellent data entry skills.

Must possess a professional and friendly attitude and be able to develop a rapport with customers over the phone quickly.

Ability to learn and use new software quickly.

Excellent customer service skills.

Excellent organizational skills.

Ability to gain a comprehensive knowledge our company standards, practices, and systems across multiple departments.

Ability to effectively communicate and build rapport with our service department techs.

We Offer:
Paid, professional training program and opportunities for career advancement

Medical, Dental, and Vision Insurance

Life Insurance

401(k) retirement savings plan

Paid holidays and vacation

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Apply today and learn about your successful future as a team member of Long Home Products.

Long Home Products are Equal Opportunity Employers and consider all qualified applicants regardless of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law.