London Borough of Redbridge Hiring for Education Welfare Service Operational Manager Job at Ilford, England Full Time

Permanent

About Redbridge

Redbridge is an ambitious, diverse and exciting east-London borough. What we do is driven by changing our relationship with local people to support our vision. As a result, we’ve developed innovative ways to build our communities and transform our Council.

We’re one of the fastest growing parts of the country and the third most diverse London borough. Our communities are attracted by a mixture of excellent schools, relatively affordable housing, high-quality open space and rapid transport connections into the heart of the City.

About the role

Due to the retirement of the current post holder, Education and Inclusion at London Borough of Redbridge have an exciting opportunity for a manager to effectively lead, develop and support Education Welfare Team and their schools to meet and exceed targets and provide a service with impact. The Education Welfare Service Operational manager will secure the statutory functions placed on the LA for pupil absence, child employment/ licensing and Children Missing

This position has many aspects to the role. The role holder will be responsible for supporting staff development and allocating resources accordingly, ensuring all appropriate cases are processed in a timely and efficient manner, providing strategic assistance to schools and analysis of available data to demonstrate the impact of the work. The role is also responsible for the traded element of the Education Welfare Service and providing excellent customer service to our schools.

About you

You will be a dynamic, attentive and inspiring leader who has strong relationship building skills. You will exhibit the following competency skills:

• Leadership: Positively influence and develop staff at a high standard to achieve results and strategically assessing information and actions based on trends and patterns whilst complying with the legislation and company guidance and vision.

• Operations Management: Determine short and long-term strategies to support staff and school improvements. Evaluates data and KPIs to set goals, create and implement action plans, and evaluate processes and results.

• Customer Focus: Providing great customer service to our schools, understanding and responding effectively to their needs and those of our parents

• Building relationships and working together in partnership: Work effectively and in partnership with others to set goals, resolve problems and make decisions that enhance organisational effectiveness.

• Communication and influencing skills: Listening, speaking and ability to write in a clear, thorough and timely manner using appropriate and effective communication tools, techniques and emphasise the importance of this in the development of staff.

• Respecting and implementing diversity: Creating an inclusive culture and demonstrating a commitment to equal opportunities for the service and outcomes for children and young people

• Planning, organising and achieving results: Significant organisational skills to co-ordinate the statutory expectations placed on the education welfare service

• Embracing change: Demonstrate a willingness to be flexible, versatile and tolerant in a changing work environment while maintaining effectiveness and efficiency and continuing positive growth.

Essential experience:

You must have experience in a managerial or senior officer role, responsible for securing positive outcomes for children and young people. You should have good experience and knowledge of the statutory responsibilities that an Education Welfare Services carries out on behalf of the Local Authority and have strong data analysis and reporting skills. You must also have experience or a good understanding of traded work with schools and have experience of dealing with parental and school feedback.

Previous experience of working with children, young people and their families is required, preferably, but not exclusively, within an educational setting. You will need to be enthusiastic, committed to the values of education and be able to organise your work efficiently and effectively. Full supervision and training will be provided.

Interviews: w/c 28 March 2022

Ambitious for Redbridge