London Academy of Excellence Tottenham Hiring for Student Services Officer Job at London, England Full Time

LAE Tottenham provides a stimulating learning environment for academically aspirational young people and our Student Services Officer will play an important role in supporting their exceptional experience at our school.
This is a term-time role working term-time plus 4 weeks (41 working weeks of the year).

Key responsibilities

• To promote applications for Free School Meals and Bursaries to students and parents
• To efficiently and accurately administer student Free School Meal and Bursary applications
• Administer applications for students to spend their bursary funds in a timely manner, ensuring accuracy and compliance with policies
• Overseeing the Opportunities Fund, promoting it within school and administering applications, ensuring compliance with the fund conditions of use
• Administering the school online shop, managing the collection process for orders and managing stock

Specific tasks

Free School Meals and Bursaries

• Raise awareness amongst students and parents of the Free School Meal (FSM) and Bursary support available and promote applications
• Proactively check all students for FSM eligibility through the Department for Education’s online system, ensuring compliance with GDPR legislation
• Accurately process FSM and bursary applications in a timely manner, ensuring compliance with all eligibility criteria and policies and procedures
• Maintain accurate and well organised records on the relevant systems
• Purchase authorised resources, travel tickets etc. for students, liaising with the Finance Assistant and following all purchasing procedures for obtaining prior authorisation
• Prepare payment runs for bursary payments direct to student accounts in conjunction with the Finance Assistant
• Arrange digital supermarket vouchers when applicable using the designated system
• Maintain an up-to-date knowledge of the FSM and bursary eligibility criteria as published by the Department for Education and ensure compliance
• Work closely with Pastoral staff to ensure all eligible financial assistance is provided to students who are in need

Opportunities Fund Management

• Raise awareness amongst students, parents and school staff of the Opportunities Fund and encourage applications
• Process applications to the Fund ensuring compliance with the published criteria and policies and procedures
• Maintain accurate and well organised records of applications on the relevant systems
• Prepare payment runs to reimburse students for approved Opportunities Fund applications

School Shop Administration

Maintain the online school shop, adding, removing and amending items as required to ensure accuracy

Manage stock levels to ensure accuracy of online systems, reordering items where applicable

Efficiently process orders from students and manage a collections process

Ensure excellent record keeping using relevant systems

Maintain a reporting system for staff organising trips so they are kept informed of the students who have made payment or had a request approved to use bursary or Opportunities Fund monies

Reception

• To maintain a polite and friendly initial point of contact for visitors to the school
• Ensure that any enquiries made at reception, by phone or by email by visitors, parents, staff or students are dealt with promptly and directed to the appropriate person or location
• Ensure that the reception and adjacent areas are neat and tidy, free from clutter or hazards
• To receive post/deliveries, direct items to the appropriate place and dispatch items as requested
• Working in conjunction with the security staff, ensure visitors are welcomed, ID checked, signed in and collected by the relevant member of staff
• To act as the Fire Warden for visitors to ensure they’re safely accounted for at the muster point

Safeguarding duties

• Safeguard students by ensuring that all visitors sign in and out of the site, are issued with visitor badges and understand the need to be accompanied at all times if appropriate
• Conducting ID checks of visitors if required
• Accompanying visitors on site as required under LAE Tottenham’s standard procedures

Administrative and Student Support

• Process requests from staff to obtain train tickets via the TFL School Party Travel Scheme
• To administer the school Oyster cards, ensuring compliance with policies. Track the location of the cards at all times, chasing staff and students to return them promptly and reporting any lost cards to TFL
• Provide letters to students and parents confirming student enrolment at LAET
• Assist students with obtaining a 16+ Zip Oyster card as required, ensuring they are provided with all the necessary evidence of their enrolment at LAET
• To assist with staffing the tills in the canteen at break and lunchtimes on a rota basis
• General Administrative Support as required and directed by the PA to the Headteacher
• To demonstrate a flexible and willing approach to ad-hoc tasks

We are committed to diversity and inclusion and proactively seek to recruit a diverse staff body.

The London Academy of Excellence Tottenham is committed to the safeguarding and welfare of children and applicants must be willing to undergo child protection screening appropriate to this post, including checks with past employers and the Disclosure and Barring Service.

Please note that this role ‘exempt’ from the Rehabilitation of Offenders Act 1974 and therefore, you are required to declare any convictions, cautions, reprimands and final warnings that are not ‘protected’ (i.e. filtered out) as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). Further information is available on the school’s website.

Job Types: Full-time, Permanent

Salary: £22,400.00 per year

Benefits:

• Cycle to work scheme
• Discounted or free food
• Sick pay

Schedule:

• 8 hour shift

Application question(s):

• Do you have any experience working with young people or in an education environment?

Application deadline: 27/06/2022