Lokalise Hiring for Technical Customer Support Specialist (North or Middle America) at Ontario Full Time

Launched in 2017, it is currently at $10M ARR, growing more than 8 % MoM. 2,000 companies from 80+ countries, including Notion, Lemonade, Bayer, and KPMG use Lokalise to constantly update old and add new translations.

Previously bootstrapped, we decided to raise external capital to hire top SaaS talent globally in order to accelerate growth. The company went fully-remote in March, 2020, and raised $6M from a group of reputable VCs and angel investors in September, 2020. One month later, Lokalise was included in the top 100 European cloud tech companies under $1 Bn by Accel.

The team of 120+ members, and growing, with teammates coming from 33 different countries and 4 continents. Our aim is to continue onboarding teammates globally, from different cultures and backgrounds, and regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

• Please note that we are required to add a location to job ads but Lokalise is a full-remote company and you can work from anywhere.*

We are looking for a Technical Customer Support Specialist to ensure our customers receive the best service and all problems are resolved quickly and efficiently.

You will:
Communicate with and assist customers from around the world, answering questions regarding our services via the web support chat (Intercom)

Provide excellent customer support by identifying customer needs and dealing with tasks independently

Ensure that conversations are managed and prioritized in an orderly manner

Communicate with other internal teams to find solutions for more specific requests sent by customers (developers, sales, customer solutions, etc.)

You must have:
Experience in IT product or service remote support (L2)

Solid technical knowledge relevant to SaaS or software specifics and infrastructure, such as API, CLI, application configuration, data integration

Ability to explain complicated matters using simple words

Outstanding emotional intelligence – you know how to actively listen, you can easily communicate with people, convey ideas clearly, and establish quality relationships with others

Fluent written English skills

And be:
A critical thinker with good troubleshooting skills

A positive, self-starter with a resilient attitude

A team player

It will be considered a significant advantage if you have:
Previous experience in the localization industry

Experience with the different file formats used in localization

Excellent Spanish

Our offer:
Competitive salary and employee stock options plan

Learning & Development program

Flexible working hours

Unlimited vacation policy

Health insurance

Wellness benefits

Comprehensive parental leave

Coworking budget

Top-notch tech equipment to work with

Great startup atmosphere, team spirit, and team events