Logel Homes Hiring for Customer Service Administrator (14-Month Term) at Calgary, AB Full Time

Logel Homes was created in 2000 to bring signature quality and value to townhome and condominium buyers. Logel Homes is proudly one of Canada’s Best Managed Company’s (Gold Standard), the 7-time winner of Customer Insight’s Best Customer Experience and 2020 Multi-Family Builder of The Year. With an exciting, vibrant, and stimulating workplace within the homebuilding industry, driven team, is the embodiment of “Excellence Comes Standard”.

Reporting to the Customer Service Manager, the Customer Service Administrator will be a highly valued member of the Service team whose primary responsibility will be to initiate customer communications in alignment with Logel Homes’ Service Plan.

What you’ll be doing:
Scheduling Customer Service Technician(s) for reviews of units

Scheduling service appointment for trade or supplier as per Customer Service Technicians’ description of scope of work

Document management which includes scanning, photocopying, faxing, saving and distributing electronic documents

Maintaining records of service requests and work completed during warranty period

Reporting on warranty and service forecast and job completion for monthly team meetings

Managing and maintain Punchlist Manager (CRM system)

Administer 30-day, 6-month and 11-month reviews.

Scheduling all appointments with homeowners via phone or e-mail while upholding Logel Homes customer service guidelines

Responsible for continuously expanding and updating professional knowledge and honing training skills in order to enhance individual and team innovation and productivity

Assembling and tracking inventory of items for homeowner possessions packages

Create all warranty related PO’s and back charges

Alberta New Home Warranty (ANHW) enrollment which includes:

• Building enrollment
• Unit enrollment (updating relative homeowner information)

Coordinatizing & organize special events related to Warranty/Service department i.e. customer Meet & Greets

Responsible for updates to Homeowner Guide and Customer Service Handbook

Other duties as assigned by the Customer Service Manager

What you bring to the team:
Strong organizational skills

Ability to communicate technical information

Exceptional customer service experience

Effective conflict resolution and problem-solving skills

Excellent attention to detail skills

Knowledge of hand and power tools

Knowledge of building codes

Ability to effectively negotiate with clients, contractors and vendors

Ability to work in a team and independently

Ability to work effectively within given timelines

Ability to problem solve and provide solutions

Ability to work effectively in a multi-disciplinary team environment and adjust to various personality types

Ability to build cross departmental relationships inside and outside the organization

Qualifications & Education

1-3 years of experience in administrative role

Post-secondary education in a related area of study

Previous experience in working in the customer service field

Previous experience/knowledge in the multi-family construction or real estate industry is an asset

Our values and policies promote teamwork, innovation, long-term employment, and work-life balance. As a family oriented, community minded company Logel Homes offers comprehensive health and insurance benefits including flex days and flexible work schedules; Personal and Health spending Accounts; RRSP matching; team building and reward activities; career growth and advancement.