LMS Hiring for Technical Support Engineer Job at Sydney Full Time

LMS365 is an award-winning SaaS Learning Management Platform. We build our products on the Office 365 platform and are a privately held software company established in Denmark in 2003 with offices in Europe, Australia, and the USA. We have more than 4 million users today that rely on our world-class SaaS-based LMS platform.

We prefer people and professional relationships over processes that do not bring value. We value collaboration and contribution that benefits the team, product, and organization. As an e-learning company, we stress on continuous personal and professional development and provide the right workplace for learning to be a priority among team members.

We are looking for a Technical Support Engineer who’s goal is to build positive customer relationships and continuously improving support processes and LMS365 cloud product during the night shift.

About the Job

Overall, we follow common sense in SDLC and your typical work week would consist of following activities:

• As a Support Engineer you will represent our company through frontline communication using our helpdesk/email, chat and screen sharing sessions to assist our customers in resolving technical issues related to our software and services.
• You will not only deal with technical but will also need to make politically correct decisions requiring a high level of customer skill.
• The goal is to build positive customer relationships and effectively manage challenging situations.
• Respond to & resolve alerts/alarms according to standard operating procedures.
• Escalate alerts/issues to appropriate Tier 2 team and work with them towards a timely resolution.
• Shift Pattern: 7.00-16.00, 9.00-18.00, 11.00-20.00 24/5.

To fulfill your responsibilities, you’ll need the following set of skills:

• 1+ years of support experience
• Experience with supporting customers in chats
• Strong monitoring / troubleshooting skills
• Familiar with Windows Products and Office 365
• Working knowledge of issues/tickets track system
• Intermediate+ level of English (both oral and written)
• Basic PowerShell skills

Any of the following would be a plus:

• Knowledge of Zendesk Products
• Experience working with Azure Services
• HTML and CSS basic skills
• Rest API knowledge

LMS365 Organization

As a Microsoft Gold and Co-sell Partner, we build our products on the Office 365 platform and are the only Learning Management System built directly into Teams. We are a privately held software company established in Denmark in 2003, with offices in Europe, Australia and USA. More than 4 million users rely on our world-class SaaS-based LMS platform.

For any organization using Office 365, SharePoint and Microsoft Teams, LMS365 offers a seamlessly integrated learning solution, that allows employees to receive training anywhere and anytime they need it. LMS365 helps learners find the tailored courses they need, supports managers in identifying appropriate training demands and ensures that learning takes place in a secure and engaging digital environment.

At LMS365, we are leading the charge in modern, hybrid workplaces, allowing our employees to work when, where, and how they want so they can perform at their unique best. We believe in empowering our team to work in the way that best supports them as we know this will best support our organization as a whole. With customers in over 50 countries around the world, we are making our mark on the world of SaaS software and our talented and diverse employees are the ones that make it all possible.

We are on a fast-paced growth journey and are scaling up; both in terms of headcounts, revenue, and experience. We are a place for openness and honesty, where we say what we do and do what we say. We have short communication chains and a flat hierarchy. We are a modern, digital workplace that fully embraces flexible work hours with respect for work-life balance.

Here you get the best from all worlds: A dynamic vibrant and optimistic environment – a place to grow, learn, experience, and have fun and great impact. Our environment is truly international with people of all cultures, ages, genders, and races, where all are treated equally, and rewarded based on their talent, skills, and effort. We are very ambitious about our business and our culture and expect you to be the same.

LMS365 is an equal opportunity employer. We welcome all backgrounds.

We look forward to hearing from you. Applications are processed as they come in.