Living Spaces Hiring for OPERATIONS REPORTING SPECIALIST at La Mirada, California Full Time

Living Spaces is a growing home furnishing brand and  we continue to open new locations. We know in order to stay current with the times and trends, we have to perpetually update our look and selection. What has truly sustained our growth — from 1 to over 20 locations, from 100 employees to over 2,000, from a humble home furnishings store to a widely recognized and respected lifestyle brand — are the talented individuals who have taken us there. We are looking for innovative,  driven, and passionate professionals to join our team so we can reach even greater heights together.

We believe that a great team member experience leads to an even better guest experience. That is why we place a huge emphasis on building a great culture within our teams. Our ideal candidate will have natural talent: meaning, they possess the capacity and commitment, along with an openness to being coached around skills that will ensure they delight and exceed the expectations of our guests in all areas of Living Spaces business. We also believe in our team members taking ownership of their performance and how that contributes to the overall success of their role.

Position Summary ​

The role of this position is to fulfill Operations Reporting duties for all stores within their group, freeing up the Operations teams the time to include additional Customer Facing duties that support Store Sales.

Position Description

Essential Duties and Responsibilities include the following.  Other duties may be assigned. 

• Responsible for the daily reporting of Store Operations Teams
• Contact all guests at least once daily to maintain less than 2% Pending Paid Committed as reported daily by the Retail Business Analyst
• Proactively find solutions to fulfillment issues by contacting partners in the Special-Order Group and purchasing the as soon as an order goes past its lead time
• Work with DC Partners ensuring orders are invoiced upon item delivery
• Work with IT partners to ensure technical issues do not prevent an order from being invoiced.
• Open RMA Analysis and reporting
• Open RMAs maintained at less than 14 days, or when Special Orders/Back Orders become available, whichever is the longer period, excluding MXD orders, maintained to less than 90 days.
• Per SOP and guidelines, disposing Store Credit in close cooperation with the store
• Include analysis of, and, Customer Adjustments as needed to close out Accounts Receivable Orders.  Works closely with the OM and GM to ensure proper store approvals are received
• Commercial Trade Sign-ups – Thursday and Monday validation of Refund Checks {RFCKs}
• Works closely with guests when contacting them on all points listed above
• This team, in the process of working the points listed above, will routinely find it necessary to assist guests in using funds that may be available to them.  This may include Warranty funds, which must be used on other merchandise, to Store Credit generated from an RMA, which could otherwise be disposed without our assistance.
• Ability to work weekends and most holidays
• Able to work in a fast-paced environment

Qualifications

Education/Experience: High School Diploma or GED equivalent. Previous retail experience in a direct guest interactive environment required; “Big Box” experience preferred, Light Bookkeeping experience, Strong math skills.

Computer Skills: To perform this job successfully, an individual must have experience in Microsoft Office programs including Word & Excel.  

Equal Opportunity Employer 

It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

E-Verify

Living Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.