Position Description
Private and Confidential
COMPLIANCE AND AUDIT OFFICER
LiveBetter Position Description
The Organisation
For over 35 years, LiveBetter Community Services has been delivering specialist service provision for the people of
regional Australia. We are a not-for-profit organisation, originally formed through an amalgamation of several like-
minded, regionally based organisations, with our head office based in Orange NSW and around 50 homes, day centres,
respite cottages, offices and community hubs across Central Queensland and regional NSW.
Currently we deliver more than 80 customer-focused service programs across the aged care, disability, community
development, child and family, Out of Home Care, clinical and mental health sectors, from offices and facilities in more
than 45 communities. We employ more than 1600 people and 400 volunteers and in the last 12 months we provided
care and support to more than 13,000 individuals and families living in regional, rural and remote communities.
Focusing on support in the home, and connections to the community, our approach to service delivery is to work with
our customers in a holistic manner, seeking to meet their goals, needs and preferences. We also assist community
members with information, linking and referrals.
As the need for community services remains strong, LiveBetter continues its significant growth, with steady growth in
staff numbers, service capacity and diversity and in geographic spread. To support this growth, LiveBetter invests heavily
in corporate infrastructure and management systems as well as staff training and development.
LiveBetter’s annual revenue is more than $100 million. 80% of revenue comes directly from Commonwealth and State
Government funding, with service user contributions and revenue from commercial activities making up the balance.
LiveBetter is positioned as one of the largest regionally based providers of community services in eastern Australia.
LiveBetter remains focused on ensuring programs and services are provided by local staff and tailored to the individual
needs of local people and communities.
Our Purpose: We inspire possibility by giving people access to support in their chosen community
Our Mission: By connecting capable, passionate and caring locals with those who need support
Our Values
LiveBetter’s Values guide the way we conduct ourselves. This includes how we interact with our clients, community and
business partners and how we treat each other. LiveBetter’s Values are:
accountable for our actions.
employees and the community. We encourage teamwork and support diversity within the
team.
other organisations, agencies, businesses, communities and within our own organisation.
supported to realise their full potential.
and as an organisation.
LiveBetter Position Description
The Position
Position title: Compliance and Audit Officer
Location: Orange Head Office
Job Type: Permanent Full Time
Reports to: Program Assurance Manager
Direct reports: NIL
Service Description
The Governance and Legal team work to strengthen the frameworks for supporting quality service provision across
LiveBetter. The team comprises specialists in the areas of law, quality, compliance, and risk management.
The Governance and Legal team work closely with Operations to support adherence to internal policy and external
regulatory and other compliance requirements, and to operationalise measures to improve the quality of service
provided to customers.
Key Position Responsibilities
The primary objective of this position is to support LiveBetter’s quality service provision through undertaking
internal audit and assurance projects, under the direct supervision of the Program Assurance Manager. This role will
also fulfill LiveBetter complaints and incidents officer duties.
The Compliance & Audit Officer is required to work effectively with operational and corporate departments of
LiveBetter, as well as key external stakeholders to ensure effective working relationships and ongoing regulatory and
contractual compliance.
Core responsibilities for this position include:
Risk
The Compliance & Audit Officer must be aware of operational and business risks and adhere to the LiveBetter risk
management policy in identifying and reporting specific risks within their area of responsibility. They must
participate in the management of these risks in accordance with their role.
LiveBetter Position Description
Person Specification
Essential
operates.
relevant internal and external stakeholders, both face-to-face and remotely.
perform work tasks.
Desirable
Community Services organisation.
Other requirements
1. Obtain and pass a National Criminal History Check, NSW Working with Children Check and a pre-
employment medical assessment (including drug and alcohol screening).
2. Advise LiveBetter in writing of any conditions which may impact ability to carry out the responsibilities
required of the role.
3. Ability to be flexible with work hours to meet reasonable demands of the position.
Remuneration
An appropriate remuneration package in line with the skills and experience of the successful candidate will be
negotiated. Salary packaging opportunities are available.
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