LiveBetter Hiring for Compliance and Audit Officer Job at Albury Full Time

Position Description

Private and Confidential

COMPLIANCE AND AUDIT OFFICER

LiveBetter Position Description

The Organisation

For over 35 years, LiveBetter Community Services has been delivering specialist service provision for the people of

regional Australia. We are a not-for-profit organisation, originally formed through an amalgamation of several like-

minded, regionally based organisations, with our head office based in Orange NSW and around 50 homes, day centres,

respite cottages, offices and community hubs across Central Queensland and regional NSW.

Currently we deliver more than 80 customer-focused service programs across the aged care, disability, community

development, child and family, Out of Home Care, clinical and mental health sectors, from offices and facilities in more

than 45 communities. We employ more than 1600 people and 400 volunteers and in the last 12 months we provided

care and support to more than 13,000 individuals and families living in regional, rural and remote communities.

Focusing on support in the home, and connections to the community, our approach to service delivery is to work with

our customers in a holistic manner, seeking to meet their goals, needs and preferences. We also assist community

members with information, linking and referrals.

As the need for community services remains strong, LiveBetter continues its significant growth, with steady growth in

staff numbers, service capacity and diversity and in geographic spread. To support this growth, LiveBetter invests heavily

in corporate infrastructure and management systems as well as staff training and development.

LiveBetter’s annual revenue is more than $100 million. 80% of revenue comes directly from Commonwealth and State

Government funding, with service user contributions and revenue from commercial activities making up the balance.

LiveBetter is positioned as one of the largest regionally based providers of community services in eastern Australia.

LiveBetter remains focused on ensuring programs and services are provided by local staff and tailored to the individual

needs of local people and communities.

Our Purpose: We inspire possibility by giving people access to support in their chosen community

Our Mission: By connecting capable, passionate and caring locals with those who need support

Our Values

LiveBetter’s Values guide the way we conduct ourselves. This includes how we interact with our clients, community and

business partners and how we treat each other. LiveBetter’s Values are:

• Integrity: We live out our values, are honest and ethical in all our dealings and are

accountable for our actions.

• Respect: We value the individual. We recognise the rights and choices of the client,

employees and the community. We encourage teamwork and support diversity within the

team.

• Cooperation: We strive to identify and create value from partnerships and alliances with

other organisations, agencies, businesses, communities and within our own organisation.

• Empowerment: We believe that individuals and communities should be encouraged and

supported to realise their full potential.

• Excellence: We strive for excellence and best practice in all that we do as individuals, teams

and as an organisation.

LiveBetter Position Description

The Position

Position title: Compliance and Audit Officer

Location: Orange Head Office

Job Type: Permanent Full Time

Reports to: Program Assurance Manager

Direct reports: NIL

Service Description

The Governance and Legal team work to strengthen the frameworks for supporting quality service provision across

LiveBetter. The team comprises specialists in the areas of law, quality, compliance, and risk management.

The Governance and Legal team work closely with Operations to support adherence to internal policy and external

regulatory and other compliance requirements, and to operationalise measures to improve the quality of service

provided to customers.

Key Position Responsibilities

The primary objective of this position is to support LiveBetter’s quality service provision through undertaking

internal audit and assurance projects, under the direct supervision of the Program Assurance Manager. This role will

also fulfill LiveBetter complaints and incidents officer duties.

The Compliance & Audit Officer is required to work effectively with operational and corporate departments of

LiveBetter, as well as key external stakeholders to ensure effective working relationships and ongoing regulatory and

contractual compliance.

Core responsibilities for this position include:

• Completion of internal audits utilising approved tools and procedures

• Supporting senior team members with administrative functions

• Monitoring of incident management compliance

• Monitoring and triage of complaints

• Preparation of a range reports relating to internal audit, compliance, and other projects

• Facilitate and manage projects as required

• Data analytics including through use of Power BI, Excel, or other software

• Support for implementation of corrective actions resulting from internal audit and other sources

• A range of reporting functions

• All other duties as directed

Risk

The Compliance & Audit Officer must be aware of operational and business risks and adhere to the LiveBetter risk

management policy in identifying and reporting specific risks within their area of responsibility. They must

participate in the management of these risks in accordance with their role.

LiveBetter Position Description

Person Specification

Essential

• Qualifications in Business, Community Services, Audit and/or extensive experience in a similar role.

• Demonstrated understanding of the regulatory context within which a Community Services organisation

operates.

• Significant experience with engagement, collaboration, and negotiation with senior stakeholders.
  

• Ability to develop both high level and comprehensive reports across a variety of subjects.

• Highly developed verbal and written communication skills, with the ability to effectively communicate with

relevant internal and external stakeholders, both face-to-face and remotely.

• Sound level of technical knowledge/IT skills, with the ability to learn internal systems/programs required to

perform work tasks.

• Ability to work as a part of the Governance Legal team to achieve team objectives.

• Current Australian Drivers Licence.

Desirable

• Understanding of governance and the importance of quality and risk management in the context of a

Community Services organisation.

Other requirements

1. Obtain and pass a National Criminal History Check, NSW Working with Children Check and a pre-
employment medical assessment (including drug and alcohol screening).

2. Advise LiveBetter in writing of any conditions which may impact ability to carry out the responsibilities

required of the role.

3. Ability to be flexible with work hours to meet reasonable demands of the position.

Remuneration

An appropriate remuneration package in line with the skills and experience of the successful candidate will be

negotiated. Salary packaging opportunities are available.