LinkPoint Hiring for Customer Care at Kelowna, BC Full Time

Serving the Thompson-Okanagan since 1986 and headquartered out of Kelowna, CONNECT Telecom is the trusted communications partner for 100’s of medium to large-sized companies. CONNECT’s comprehensive suite of telecom brands and solutions keep your communication network effective in or out of the office.

Technology Connected

About the job!

As part of our expansion plan, Connect seeks an experienced and enthusiastic Customer Care specialist with a contagious passion for customer service and technology to form an integral part of our team in the Okanagan area.

You’re well suited to this job if:
Thrive in a high volume customer service oriented role

You have a technical aptitude and are a fast learner

Take pride in ensuring a high degree of customer satisfaction

You are highly motivated and drive sustained performance – through developing and leveraging strong relationships while providing optimal customer service

You have a higher-than-normal level of patience and are extraordinary at troubleshooting

You understand the sales cycle and the buyer’s journey and can align your process to achieve the most dynamic results

KEY AREAS OF RESPONSIBILITY

Telecommunications System design and implementation for new installations.

Upselling peripherals and accessories to customers

Voicemail and Automated Attendant prompt design and recording

Telephone station button mapping and labeling

On site/ off site customer user and administrator training

Basic Telephone and voicemail system programming (NEC)

Basic Telephone Support

Univerge Blue implementation and Support

Post installation follow- up and customer support

Inbound Service requests call answer group

Providing Instructions and training to groups of 5 -30+ persons in a “boardroom” environment

Always exhibit excellent customer service to stakeholders at all times

Assisting with Telecom dispatch and dispatch relief as needed

REQUESTED SKILLS AND EXPERIENCE

Experience n the Telecom industry is preferred

Bachelor or higher education is preferred

Demonstrated record of providing a high degree of customer satisfaction

Well-developed customer service skills

Pleasant and warm personality

Exceptional interpersonal and relationship building capabilities

Clear and concise communication

A daily focus on exceptional customer service and support

Product knowledge in Telecom is not required but is an asset

Strong organizational, operational, and planning skills in a sales focused environment

Agile mindset, both willing and able to adapt and pivot in a fast-paced work environment

Being proactive

Being able to work independently with minimal supervision

Employment includes extended Employee Health Benefits Package.

Job Types: Full-time, Permanent