Link Solutions, Inc Hiring for Desktop Team Lead Full Time

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud, and Mobility services.

Link is quality and compliance-focused, under our guiding philosophy “Mission First, Customer Always”. If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions.

We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2013 certified and appraised for CMMI ML3 for Services and Development.

Link Solutions is seeking a Desktop Team Lead to join our team in Sierra Vista, Arizona.

• Must be a US Citizen
• Non-remote: (A sign-on relocation bonus is available.)

Job Summary:

As the Desktop Team Lead, you will provide technical support, system administration support, imaging, and lifecycle support to all CECOM users on Fort Huachuca in support of the U.S. Army Network Enterprise Technology Command (NETCOM) Center. You will work across many teams and high-level managers in the organization to design, lead, manage, maintain and track assets, deploy, implement, troubleshoot, and support the workforce environment. You will provide on-site support as necessary to ensure all desktop capabilities are available.

Responsibilities:

• Provide desktop software support and resolve help desk tickets
• Service all tickets for installation/replacement for supported laptops and desktops and printers.
• Install and support government-furnished software and hardware.
• Service all tickets for installation and replacement of printer toner cartridges and printer fuser kits.
• Analyze hardware performance and network failures.
• Perform hard drive sanitization as required.
• Provide technical advice and IT acquisition planning support.

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

• US Citizenship required.
• Active Secret DoD Security Clearance (we will sponsor the right candidate)
• IAT Level II Certification (CompTIA Security+ CE) equivalent or higher level required.

Preferred:

• BA/BS degree or 3+ years of relevant experience.
• Computing Environment Certified (MCDST: Microsoft Certified Desktop Support Technician) or equivalent.
• Three years of experience performing service desk support duties in a large, complex classified/unclassified network environment including expert-level experience with Microsoft Office.
• Excellent communications skill (written and oral) and interpersonal skills.
• Superior organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.

• This opportunity is contingent upon successful award and contract negotiation which is currently in process.

Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability and life insurance, referral bonuses, certification reimbursement program, retirement plan, and more.

Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.