Lingel Learning Ltd Hiring for Moodle Support Specialist at Calgary, AB Full Time

We are looking for an experienced Moodle Support Specialist who is ready to move to the next level. If you enjoy a challenge, and are driven by curiosity and results, this may be the most rewarding job you ever had.

Lingel Learning is a Certified Moodle Partner and leading provider of eLearning solutions. We provide Course Development, Training, Moodle Hosting and development to clients in Education, Corporate Training, Healthcare and Government in North America and Australia. You will work from a home office environment. The position is based remotely with no relocation required. We are a young and dynamic organisation that will put you in the driver seat and give you a chance to learn fast and contribute to our growth and our brand.

Responsibilities

• Provide ‘Level 2′ support services for customer issues
• Reproduce, troubleshoot, and diagnose technical issues
• Escalate issues to Level 3 support according to procedure
• Ensuring SLAs are met, and customers are updated with appropriate timeliness according to best practices
• Contribute to corporate knowledge by capturing best practices, either in documents, knowledge base items or shared documents; developing best practices and documentation, whether procedural or technical

To be considered for this exciting opportunity, you must possess the following skills/experience:

• 3 years of experience in Moodle Support and/or Development
• Minimum 5 years of experience in customer facing application support role.
• Customer application support experience in the software industry, including phone and email channels
• Customer service skills and strong written and verbal communication skills.
• Technical troubleshooting and issue documentation
• Able to work autonomously and as part of a team
• Able to work well under pressure, meet deadlines, and thrive in a fast-paced, intellectually challenging, and performance-driven environment

Desired Technical Competencies

• Experience with eLearning software
• Experience in the enterprise software industry
• Experience with open-source software such as Moodle

What we will offer you:

• Competitive rates
• Bonus
• Training and development
• Work with a great team based in Canada and Australia

Qualification

• Bachelor’s Degree or equivalent in a related field

Job Type: Permanent

Salary: From $40,000.00 per year

Additional pay:

• Bonus pay

Schedule:

• Monday to Friday

COVID-19 considerations:
Telecommute (Work from home)

Education:

• Bachelor’s Degree (required)

Experience:

• Moodle: 3 years (required)
• customer facing application support role: 5 years (preferred)

Work remotely:

• Yes