Lighthouse Electric, LLC Hiring for Customer Service/Scheduler at Louisville, KY Full Time

Job Title: Customer Service Representative

Company Overview:

Lighthouse Electric is a leading and growing electrical services company committed to providing exceptional customer experiences and high-quality solutions. We take pride in our team of dedicated professionals who ensure our customers receive top-notch service and support. As we expand our operations, we are seeking a friendly and proactive Customer Service Representative to join our team and play a vital role in assisting our clients and managing various operational tasks.

Job Overview:

As a Customer Service Representative, you will be the face of our company, responsible for delivering outstanding customer service and ensuring seamless communication with our clients. Additionally, you will take on administrative and operational duties to streamline our processes and support the team’s efficiency. Your positive attitude, attention to detail, and excellent communication skills will contribute to the overall success of our company.

Key Responsibilities:

– General Assisting: Support the team with various tasks and projects to ensure smooth daily operations.

– Answering Incoming Calls: Provide prompt and courteous responses to customer inquiries, addressing their needs efficiently and professionally.

– Responding to Referrals/Leads/Online Inquiries: Engage with potential customers promptly, delivering helpful information and guiding them through the process.

– Scheduling Work on Calendar: Coordinate and manage work schedules for our team, optimizing productivity and ensuring timely completion of projects.

– Material Management: Order necessary materials from supply houses, Slack channels, and the warehouse board, ensuring adequate stock for scheduled jobs.

– Time Corrections/Payroll Processing: Accurately handle time corrections and assist in the payroll processing to ensure timely payment for our employees.

– Scheduling for Planned Time Off: Receive and review time off requests, submit them to managers for approval, and maintain a well-organized schedule.

– Office Maintenance: Maintain a clean and organized office environment, including sweeping and cleaning the office area.

– Company Events Organization: Plan and organize company-sponsored outings, holiday parties, and quarterly meetings, fostering a positive and engaging workplace culture.

– Permit and Inspection Coordination: Assist in applying for electrical permits and coordinating inspections to facilitate project timelines.

– Document Management: Scan and organize receipts, invoices, and statements, ensuring proper filing and uploading them to Hubdoc for efficient bookkeeping.

– Bank Deposits: Handle bank deposits securely and accurately as needed.

– Tool Inventory Management: Manage and track the inventory of tools to ensure the team has the necessary equipment for their projects.

– Filing System Maintenance: Maintain a well-organized filing system to manage documents and records effectively.

– Operational Procedure Review: Continually review and renew operational procedures to enhance efficiency and maintain high-quality service standards.

Qualifications:

– Strong verbal and written communication skills, with an ability to convey information effectively.

– A commitment to providing exceptional customer service and prioritizing customer satisfaction.

– A positive and outgoing personality, fostering a friendly and approachable demeanor.

– Excellent interpersonal skills, enabling effective interactions with personnel at all levels within the company.

– Comfortable using and navigating cloud-based software and computer literate in general.

– Critical thinking and problem-solving skills to handle various challenges that may arise.

– Detail-oriented with a focus on accuracy and precision in tasks and communication.

– Effective time management abilities to handle multiple responsibilities and prioritize tasks effectively.

Join our vibrant and driven team, where your dedication and skills will be appreciated and rewarded. We offer competitive compensation, a supportive work environment, and opportunities for professional growth.

Job Type: Full-time

Pay: $17.50 – $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 1 year
• 2 years
• No experience needed
• Under 1 year

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Commute:

• Louisville, KY 40299 (Required)

Job-related location requirement:

• Candidates must be within a 25-mile radius.

Work Location: In person