Lifeways Group Hiring for HR Projects Officer at Home Based Full Time

The Lifeway’s Group is one of the UK’s leading providers of support services for people with diverse and often complex needs in community settings. Our vision is to help people live ordinary, independent and happy lives through extraordinary support.

Established in 1995, the Lifeways Group has over 10,000 employees providing specialist support services for people with learning disabilities, mental health needs, autism, profound and multiple learning disabilities, sensory and communication impairments, and acquired brain injuries. We do this through our portfolio of nine dedicated and specialist support services, which includes Autism Care, Brighton & Sussex Care, Care Solutions, Future Home Care, Integra, Keys Hill Park, Lifeways Community Care, Living Ambitions and SIL and currently support more than 6,000 people across the UK.

Job Description

Job Title: HR Projects Officer

Position Type: Permanent / Full-Time

Hours of work: 37.5 Hours per week

Function: Human Resources

Reporting to: HR Shared Services Project Manager

Location: Remote Working

Job Summary: Our aim is to make working here a great experience. In HR we play a vital role in helping our people and our business succeed, by working in partnership with the business to create a person-centred culture that supports our vision and ambitions. We are changing the way we interact with the business to increase the strategic value we create; improve engagement and people management capability and ensure that everyone at Lifeways has the opportunity to succeed, be coached, be recognised for their work, develop their careers and be ready to adapt to the ever-changing world around us.

The HR Projects team is part of the Head Office HR function in HR Shared Services and has recently been established to meet the vast amount of change required in our HR Systems and processes. As the organisation grows and the demands put on the business from external factors and the need to function more effectively increases, the HR Shared Service also needs to adapt to respond to those changing requirements. The HR Shared Service function will need to adopt a continuous improvement approach to respond in an agile manner, automating where possible and harnessing the benefits of technology to provide easy access to data whilst providing high proactive levels of knowledgeable customer service.

The HR Project team will manage and support the concurrent HR projects required to meet the business needs.

The HR Projects Officer will be part of this team and report into the HR Shared Services Projects Manager. This role will be pivotal in the tracking and reporting on concurrent projects, using strong HR generalist knowledge to input into project plans and demonstrating excellent communication skills to work with stakeholders and colleagues. You will be a key member of the HRSS department working as a team to meet the deadlines and quality standards required.

Key Responsibilities:
Providing and obtaining project updates, if dates cannot be met agreeing realistic timescales and chasing before dates have passed

Using recognised project management methodology to maintain project documentation

Provide reporting to monitor projects, research data to support project needs and provide ad-hoc reporting to support HR business requirements.

Working to defined processes & controls ensure Company procedures are always followed accurately to meet legislative and business requirements including those on data protection. Ensure that all documentation is updated following changes implemented

Using your HR knowledge actively contribute to process improvement initiatives and follow through to conclusion.

To communicate effectively and continuously at all levels both internally within the HR Projects team and externally with all stake holders and colleagues preventing the need to chase for updates.

Provide regular communication with HR Projects Manager on your work position and any issues encountered.

Contributing to the delivery of professional service improvement throughout the HR transformation journey.

Managing time effectively to promote continuous service improvement and on-going excellent service delivery.

Contributing to projects and tasks as required.

Continuously developing understanding of the business operations of Lifeways Group and the needs of each area.

Taking responsibility to research and understand new/changing employment legislation/policies, as directed in order to provide accurate advice.

As a member of HRSS to work flexibly across teams as required

Experience, Skills & Qualifications:
In depth HR knowledge of HR and payroll processes and the applicable legislation.

Good knowledge and understanding of terms and conditions of employment for colleagues, employment legislation such as TUPE and understanding of HR processes and policies

The ability to work to a high degree of accuracy and confidentiality within tight deadlines

Strong customer service, good problem solving skills. Able to provide customer focussed advice and service in an operationally demanding environment.

Excellent communication skills both written and verbal.

Computer literate and proficient user of Microsoft Office. Able to report, analyse and manipulate data to meet business needs

Be able to adapt to new challenges and approaches and provide a responsive service to an evolving and changing organisation. Display willingness to learn and curiosity to develop knowledge.

Ability to be flexible and manage own work within changing business demands

Able to take ownership for queries received and see through to resolution, regularly feeding back to the customer.

Ability to check (and cross check) information, documents and correspondence for accuracy

Ability to work effectively as part of a team and to work flexibly across teams to meet deadlines and work demands and priorities, working cross functionally with other colleagues within HRSS to resolve any queries received.

Approachable, helpful with an open communication style and able to foster a ‘can do’ attitude at all times.

Understanding of and the ability to deliver in line with KPIs and SLAs

At Lifeways we value our colleagues and work hard to develop their skills through the provision of training and support. We are expanding and so there are real opportunities for career development.

If you feel ready for a change and are able to take on new challenges in a growing organisation we want to hear from you.

The Lifeways Group is an equal opportunities employer and is regulated by CQC in England, CIW in Wales and CI in Scotland.

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