Lifemark Health Group Hiring for Helpdesk Agent Tier 1 at Burlington, ON Full Time

Location: Burlington, ON

Status: Permanent full time)

Schedule: Shifts between 8am-8pm EST time

Mandatory requirement: All Lifemark Health Group employees are required to be fully vaccinated against COVID-19. Full vaccination occurs 14 days following the second dose of a Health Canada approved vaccine.

Lifemark began over 20 years ago and is currently in a period of significant expansion. Born and bred in Canada, Lifemark has over 5000 employees and provides services in over 300 physiotherapy clinics across the nation. In addition, Lifemark operates a Seniors Wellness division providing services to over 165 long-term care and retirement homes in Ontario and BC, as well as a homecare division operating under the Community Advantage Rehab brand. Lifemark is a leading provider of Medical Assessments performing independent medical assessments across Canada under the Viewpoint brand.

Primary Responsibilities:
Daily management of helpdesk tickets and level I support requests

Remote and onsite support when required

Maintain documentation of support and infrastructure

Manage recommendation and obtain approvals for procurement of IT equipment and software

Setup and installation of new systems and IT equipment

Core Competencies:
Excellent time management skills

Strong written and verbal communication

Work with different divisions understanding their needs

Set clear expectations and define key performance indicators for self

Work within a team environment providing insight when appropriate

Change, incident and problem management according to ITIL

Additional Qualifications:
Extensive knowledge of Microsoft Windows operating systems and MS Office 2010/16/O365

An understanding of network topologies and protocols (including firewalls, routers, switches, etc)

Understanding of remote management tools and techniques

Experience with Microsoft Active Directory

Knowledge of mobile platforms

Some knowledge of Microsoft windows server platform

Experience:
Superior customer service experience, technical support and IT field support is required

Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Lifemark promotes equal employment opportunities for all job applicants, including those self-identifying as a member of the following groups: Indigenous peoples, Newcomers to Canada, and Visible minorities.

Interested in joining our team?

Apply today! Visit www.lifemarkhealthgroup.ca for more information about the company.