LifeLabs Hiring for Flyclear Customer Service Representative- Temporary Full Time at Surrey, BC Full Time

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.

At LifeLabs, the passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust. Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you .

Make a difference – join the LifeLabs team today!

Improve lives. Love your job. Grow your career.

LifeLabs Medical Laboratory Services is seeking Flyclear Customer Service Representative to join our team in British Columbia. This is a 100% remote position and a temporary full time contract until 31st December 2022.

Our Flyclear Customer Service Representative is responsible for providing test results and information to travelers in an efficient and accurate manner. Maintains support services to handle travelers questions and concerns. This is a great role for a hands-on, detail-oriented individual who thrives in a fast-paced, collaborative environment.

Your responsibilities will include:
Answers calls from travelers and proves them with guidance on current arrival/departure Covid19 restriction’s.

Helps travelers register themselves and their Covid19 home collection kits on the website, ensuring accurate information is captured and proper registration of kits.

Helps travelers with reordering damaged or missing kits.

Refers questions/complaints to specialists as appropriate for follow-up

Helps travelers book their appointments for Covid19 travel testing.

Order Covid19 home collection kits for travelers arriving or departing Canada through Land or Air.

Sends Covid19 test results to travelers.

Answers all emails and calls from travelers, helps troubleshoot their queries and escalates to different departments.

Are You a Good Fit?

LifeLabs is seeking a Flyclear Customer Service Representative who can work collaboratively in a fast-paced team environment, while adhering to LifeLabs’ standards of safety, accuracy and efficiency. Do you have:

High school graduation

Technology savvy with experience working with outlook and different software and systems.

Excellent written and verbal communication skills.

Ability to operate telephone system

Excellent client service skills

Be able to work independently as well as part of a team and be flexible and adaptable

Ability to be flexible and take a positive attitude towards change

Minimum 40 wpm and basic computer knowledge

Ability to cope in stressful situations

Good organizational and time management skills

Excellent communication, interpersonal and public relation skills

At LifeLabs, great employees are at the heart of everything we do. That’s why LifeLabs provides more than just competitive compensation, our employees receive coaching and training in an environment that fosters open communication, opportunities for advancement and changes in career direction. We especially encourage applications from new graduates and individuals looking to advance their careers.

Does this sound like the job for you? We’d love to discuss your qualifications. Apply online today!

At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.

In accordance with LifeLabs’ Accessibility Policy , the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email [email protected] .

LifeLabs is committed to providing a safe environment for our employees, customers, and the communities we serve. We have been a leader throughout the COVID-19 pandemic regarding health and safety measures and have always put our employees and customers at the center of every decision that we make. As an organization in the health care sector, we believe the COVID vaccination adds a layer of protection that complements the extensive and necessary health and safety protocols that we have taken to date. With this in mind, we currently require all LifeLabs employees, contractors, students and volunteers to be fully vaccinated.

LifeLabs operates under a distributed workforce model, where employee flexibility is a key priority. Further information will be provided during the interview process on what this means for employees.