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About The Position
The Library Assistant at the Chicago Botanic Garden’s Lenhardt Library will coordinate the interlibrary loan program, patron overdue book processing, and book collection maintenance, and will provide exceptional customer service while staffing the circulation desk. This is a year-round, part-time position working on-site, for 20 hours per week on both weekdays and weekends.
Requirements
- Bachelor’s degree
- Minimum two years of professional-level experience in a library
- Experience with OCLC interlibrary loan IFM system
- Experience with patron and access services
- Experience staffing a circulation/information/reference desk
- Excellent customer service skills with a friendly, professional, and patient demeanor
- Experience searching online catalogs, databases, and reputable reference sources
- Proficiency with Microsoft Office products and ability to learn new software quickly
- Knowledge of Library of Congress call number system
- Organized, detailed, efficient, quickly learns new skills, uses time productively
- Collaborative; works well both independently and with others
- Excellent written, oral, and listening skills
- Friendly and professional during each guest interaction; enjoys interacting with people
- Strong interest in and knowledge of plants, gardens, and nature
Responsibilities
- Facilitate the interlibrary loan book lending and borrowing program via OCLC, CARLI/RAILS
- Coordinate patron overdue, lost, and damaged book processing
- Staff the circulation desk three afternoon shifts per week on Sunday, Wednesday, and Thursday
- Perform circulation services, including check-in/check-out of materials, placing holds on materials, renewing materials, library card registration, and updating library card expiration dates
- Provide exceptional customer service during each interaction with a guest
- Assist guests by replying to questions in-person, by phone, and by email in a professional and friendly manner
- Assist with locating materials and library technology
- Maintain Stacks and Storage locations by shelving books, shelf reading, and edging collection
- Track statistics and generate monthly reports
- Assist librarians with other projects as requested
Benefits
- Employee Assistance Program (EAP)
- Retirement plan
- Vacation
- Sick
- Personal days
- Holidays
- Holiday Thank you pay
- Garden membership – free to employees at Household Plus level
- Discounts to Garden Shop, Cafe, Garden-sponsored educational classes
- Events such as Orchid show, Night of 1,000 Jack-o’-Lanterns, Lightscape employee & friends preview night
