Liberty Mutual Insurance Hiring for Commercial Claims Representative Job at Remote Full Time

• Determine policy coverage through independent verification, analysis of investigation data and policy terms, including whether claim will be approved or denied. (Claim denials will require supervisor approval.)
• Make timely and meaningful direct contact. This includes the driver, claimant(s), witnesses, body shop, tow company, etc.
• Perform appropriate claim handling follow up, such as answering your phone, team phone lines, returning calls, and sending appropriate correspondence. Maintain accurate and current claim file documentation throughout the life cycle of claim.
• Investigate claim liability using internal and external resources. Investigation steps include making all timely contacts, requesting, and receiving a field investigation, researching past claim activity, obtaining police reports, gathering loss details, and scheduling appraisals.
• Investigate and evaluate claim damages utilizing tools and resources to make loss assessments.
• Establish reserve levels at the beginning of handling a claim and adjust as appropriate, based on investigation findings, within assigned authority.
• Under direct supervision, handle claims with coverage issues; in excess of assigned authority; total loss damages; claims that trigger customer special service instructions.
• Under direct supervision, assess assigned claims for fraud, subrogation, or total loss and refer to those departments as appropriate.
• Determine and negotiate settlement amount for damages claimed within assigned authority limits.

Qualifications

• Basic understanding of insurance principles including coverages and terminology.
• Ability to plan/organize work, communicate well, identify/solve problems, gain support, focus on customers, and to access multiple systems while maintaining phone conversations with customers.
• High school diploma or equivalent required.
• 6 months to 1 year of related experience desired.
• Strong customer service and technology skills.

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a “Great Place to Work” by Great Place to Work® US for the past several years. We were also selected as one of the “100 Best Places to Work in IT” on IDG’s Insider Pro and Computerworld’s 2020 list. For many years running, we have been named by Forbes as one of America’s Best Employers for Women and one of America’s Best Employers for New Graduates—as well as one of America’s Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.