Liberata UK Ltd Hiring for Revenues Officer – Level 1 Job at Remote Full Time

Job Title: Revenues Officer – Level 1

Vacancy reference number: 00009

Salary: Up to £18,656

Location: Home Based (Reporting to Lake House Shared Service Centre, Barrow)

Contract type: Permanent / Full Time

Liberata is a leading business service provider to public and private sector organisations throughout the UK. We pride ourselves in revolutionising our clients operations using our expertise and innovative solutions across a wide range of services, including Revenues & Benefits, Finance and Accounting, HR & Payroll and Customer Services. Our aim is to work in partnership with our clients to assist them in becoming more efficient; leveraging our best in class business process outsourcing and operational transformation expertise.

Liberata is committed to creating opportunities for its employees, its clients and its shareholders. Our passion for process and an intense client focus ensures that we deliver an award winning service and our entire workforce are encouraged to demonstrate our company values Expert, Accessible, Dependable.

Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things! If you are hardworking, enthusiastic and seeking a challenge we are the organisation for you.

Offering a comprehensive and market-competitive benefits package you will also be rewarded with access to our benefits programme, Look Inside, which provides easy access to unbeatable discounts for retailers such as Argos, M&S, B&Q, Currys PC World, etc.

Job Details

We have a number of vacancies for the right candidate to join our One Revenues Team based in Barrow. You will process documentation relating to Council tax payer’s accounts. The Revenues Officer will deal with customers over the phone and in writing to obtain evidence relating to the customer’s request.

As the Revenues Officer you will carry out and complete work accurately with the ability to complete documentation to deadlines whilst maintaining confidentiality at all times. You will be self-motivated, positive with a “can do” attitude and able to use own initiative. You will have good interpersonal skills including the ability to act with tact, sensitivity and diplomacy. The ability to learn and be adaptable to changes in procedures, technology and legislation.
Successful applicants will receive training so that you can fully understand all aspects of the position but you will already hold Mathematics and English skills to GCSE level, or, key skills level 2 and above.

Key tasks and responsibilities:

• Process documents for council tax payers/accounts within the Liberata operational model.
• Ensure accounts are amended at the earliest opportunity.
• Process requests for single person discounts, direct debits, change of address, discounts and exemptions in a timely manner.
• Process basic recovery administrative documents.
• Ensure requests for supporting evidence are clear and concise.
• Ensure information relating to customers for other service lines is provided at earliest opportunity.
• Undertake tracing function for account payers/debtors.
• Ensure the performance management tool is completed accurately and weekly performance table is provided to the line manager in a timely manner.
• Play an active role in weekly and monthly employee review (121) meetings.

• Ensure knowledge is refreshed in relation to Liberata and site policies.

Essential Skills and Attributes:

• Educated to GCSE level or equivalent with minimum 5 grades A-C including English and Maths.
• Experienceunderstanding in meeting targets and developing own performance
• Competency in use of various IT systems.
• Good verbal and written communication skills.

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To comply with the government’s Baseline Security Personnel Standard Verification process, this role is subject to completion of a Disclosure and Barring Service (DBS) Basic Check.

You can apply for this role by submitting a CV outlining your knowledge and experience relevant to the role, including your current salary, quoting the Job Title and Vacancy reference number within the subject heading.

The closing date for this vacancy is: Friday 17th December 2021

www.liberata.com

Liberata is committed to encouraging equality, diversity and inclusion whilst promoting talent; not just in our recruitment practices, but ensuring that all individuals have the opportunity to reach their potential.

Reference ID: 00009

Application deadline: 17/12/2021

Job Types: Full-time, Permanent

Salary: Up to £18,656.00 per year

Benefits:

• Company pension
• Sick pay

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (required)

Work remotely:

• Yes