Lexington Medical Center Hiring for Customer Service Representative at West Columbia, SC Full Time

Customer Service Representative – Lexington Medical Center

Full Time / Day Shift, 8:30am – 5:00pm (This position is onsite)

Consistently named best hospital, Lexington Medical Center dedicates itself to providing quality health services that meet the needs of its communities. Ranked #2 in the state and #1 in the Columbia metro area by U.S. News & World , Lexington Medical Center is the only hospital named one of the Best Places to Work in South Carolina.

The 607-bed hospital anchors a health care network that includes five community medical centers and employs nearly 8,000 health care professionals. The network includes a cardiovascular program recognized by the American College of Cardiology as South Carolina’s first HeartCARE CenterTM and an accredited Cancer Center of Excellence affiliated with MUSC Hollings Cancer Center for research and education. The network also features an occupational health center, the largest skilled nursing facility in the Carolinas, an Alzheimer’s care center and nearly 80 physician practices.

Job Summary

Answers incoming calls to Business Office. Assists customers via phone and walk- ins with questions pertaining to their bill or services pertaining to LMC.

Minimum Qualifications

Minimum Education: High School Diploma or Equivalent
Minimum Years of Experience: 1 Year of Experience in Telephone or Customer Service-Related Roles –OR– 2 Years of Experience in Hospital and/or Physician Billing Office
Substitutable Education & Experience (Optional): None.
Required Certifications/Licensure: None.
Required Training: Excellent interpersonal/communication skills; Experience with on line computer systems.

Essential Functions

• Responds to all written and oral correspondence concerning patient accounts, or refers to appropriate party as quickly and efficiently as possible.
• Documents all account related, patient related information on the personal computer.
• Assists patients and staff including walk-ins, telephone calls, etc., to ensure customer satisfaction and prompt resolution of their situation.
• Answers the telephone courteously and takes accurate messages.
• Maintains accurate patient account records and performs all follow-up as needed.

Duties & Responsibilities

• Performs all other duties as assigned by authorized personnel or as required in an emergency.
• Maintains an optimistic and professional image and exhibits excellent customer relations to patients, visitors, physicians and coworkers. Shows courtesy, compassion and respect. Conforms to Service Excellence policy and “House Rules”. Adheres closely to dress code as set forth in the Business Office policy and procedures.
• Responsible for meeting productivity levels as defined in the critical elements specific to the job.
• Attends corporate compliance in services and adheres to overall hospital compliance program.

We are committed to offering quality, cost-effective benefits choices for our employees and their families:

• Day ONE medical, dental and life insurance benefits
• Health care and dependent care flexible spending accounts (FSAs)
• Employees are eligible for enrollment into the 403(b) match plan day one. LHI matches dollar for dollar up to 6%.
• Employer paid life insurance – equal to 1x salary
• Employee may elect supplemental life insurance with low cost premiums up to 3x salary
• Adoption assistance
• LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
• Tuition reimbursement
• Student loan forgiveness

Equal Opportunity Employer
It is the policy of LMC to provide equal opportunity of employment for all individuals, and to remain compliant with applicable state and federal laws and regulations. LMC strives to provide a discrimination-free environment, and to recruit, select, on-board, and employ all employees without regard to race, color, religion, sex, age, disability, national origin, veteran status, or pregnancy, childbirth, or related medical conditions, including but not limited to, lactation. LMC endeavors to upgrade and promote employees from within the hospital where possible and consistent with the employee’s desires and abilities and the hospital’s needs.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Work setting:

• Call center
• In-person
• Office

Education:

• High school or equivalent (Required)

Experience:

• Call center: 1 year (Required)
• Hospital &/or Physician Billing Office: 2 years (Preferred)

Work Location: In person