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Customer Services & Support
Lever Middleware Test Company Hiring for Customer Service Representative at New York, NY Full Time
Customer Advocacy is the newest team at Lever, and every team member has a major impact on shaping how we drive this function forward. We see Customer Success as a key differentiator for our business. For starters, Customer Success is the intersection between Product and our customers–we’re the advocates that help shape product decisions based on customer feedback. We operate as strategic, consultative partners and take our industry know-how and best practices from each of our customers to up-level and support every Lever user.
Customer Success Managers are a mix of Lever-vets and a few newer “Leveroos;” everyone on the team are our customers’ relentless advocates and strategists. We build relationships that are all about our customers’ success. We do that through understanding their business, their goals, and by tailoring our strategy of engagement for each customer. We are their dedicated point of contact to keep lines of communication open to make sure our internal teams are in lock step with what our customers are out to achieve so we can serve as consultative experts. We’re a tight-knit and (if we may say so ourselves) dynamic team of customer-centric product experts, motorcycle aficionados, podcast producers, bad-TV-fans, and urban chicken-owners.