Leon’s Hiring for IT Helpdesk Associate at Toronto, ON Full Time

Do you enjoy solving technical problems and enjoy helping others to succeed? Do you like to keep current with technological/production trends and hardware? Then this opportunity is for you…

We are looking for an associate to provide first-line technical support for issues/resolution for hardware, diagnosis of any LAN, WAN, WLAN connection for payment devices, printer hardware, rf scanners, mobile tablets, desktop software, cloud applications such as O365 as well as installation of aforementioned. Your role will be to provide technical support and troubleshooting assistance to end-users via phone, remote connection, and email.

RESPONSIBILITIES

Provide IT support to end-user on a variety of issues

Respond to telephone calls, email and personnel requests for technical support

Create and assign tickets

Provide Tier 1 IT Helpdesk support using our service management desk/help-desk ticketing system to log, track, ad provide support for incidents and issues.

Rely on instructions and pre-established guidelines to perform the functions of the job

Other duties as assigned

REQUIREMENTS

Ability to work independently and as part of a team – a positive attitude and sense of teamwork is a must!

Ability to complete tasks effectively with minimal supervision.

Excellent customer service skills – Keep commitments, execute objectives and maintain relationships with end-users.

Exceptional communication skills – professional communication skills and telephone manners is a must.

Knowledge of commonly used IT concepts, practices, and procedures

Ability to accurately and consistently understand and execute company procedures and policies

Ability to work all shifts, including evenings, weekends, holidays

Additional IT knowledge and experience beneficial

Ability to prioritize and multitask

ONE SIMPLE CLICK COULD CHANGE YOUR LIFE. APPLY NOW.