Leon’s Hiring for Customer Care Manager at Coldbrook, NS Full Time

Leon’s Furniture Ltd. is a family-owned, publicly traded company that has been a part of Canadian homes, and families for more than a century. We are committed to providing our dedicated associates with secure jobs, and a safe and satisfying work environment, and will strive to support their ongoing pursuit of personal development and career advancement.

Presently, Leon’s is looking for talented applicants for the position of Customer Care Manager.

RESPONSIBILITIES

Overseeing the main office and after sales service department; ensuring that customers receive excellent service via phone, email and in person

Ensuring the accuracy and security of customers’ orders, personal information and payments

Finance and account management

Liaising with vendors and external service providers to ensure expectations for service, quality and timeliness are consistently met

Managing parts, repairs, manufacturer returns and damaged product

Training and people development

Interviewing and hiring

Scheduling; ensuring provincial legislative requirements are met

Resolving customer issues

Managing performance and developing action plans

Ensuring company policies and procedures are met

Ensuring the general safety and security of store and employees

Processing and submitting payroll for all store associates

Other duties as assigned

QUALIFICATIONS

Strong leadership and customer service skills; previous management or supervisory experience in a retail environment preferred

Ability to train and develop others to succeed

Highly organized with excellent time-management skills

Goal oriented

Ambitious and eager to grow

Willingness to relocate advantageous but not necessary

And most importantly, a POSITIVE ATTITUDE!

WHY LEON’S?

On going training and development to ensure your success

A fast-paced, dynamic and fun environment with a great team

A generous employee discount program

Profit Sharing

Benefits Plan

The ideal candidate has the drive and determination to continue to make Leon’s the number one choice for the Canadian consumer, and shares our core values, which are deeply embedded in our culture and reflected in our actions: Honesty. Integrity. Hard work. Family.

ONE SIMPLE CLICK COULD CHANGE YOUR LIFE. APPLY NOW!