Legal & General Group Plc Hiring for Talent Acquisition Specialist, Customer Services Job at Cardiff, Wales Full Time

Your role at a glance

As a Talent Acquisition Specialist at Legal and General, you’ll not only be responsible full your vacancies 360 but, you’ll also be encouraged to contribute to our Customer Service Recruitment Transformation. This team are responsible for Customer Service and Claims recruitment. This means the team primarily recruit for volume roles within our contact centre teams however, the team do recruit for non-volume roles in this space too.

Please note, this role is a hybrid role based from our Cardiff office with occasional travel to London. We have announced that our Cardiff office will move to The InterChange Building in Cardiff Central in 2023. We are completing a £400m regeneration project, the largest privately funded development in Wales. This move will see our people placed at the beating heart of the incredible £400m investment we’re making in the city, and its long-term future.

What you’ll be doing

• Being a true Subject Matter Expert within Customer Service recruitment. You will be able to identify the best candidates in the active and passive market. This will include engaging with the business and wider networks, analysing competitor insights and industry trends to develop deep specialist knowledge.
• Delivering an exceptional candidate experience and implementing strategies and initiatives to ensure all touchpoints in the recruitment process contribute to this experience, and all candidates, irrespective of outcome, derive a benefit from applying for a job with L&G.
• Delivering an efficient and professional hiring manager experience to enable the business to make great hiring decisions and ultimately achieve its business ambitions, including supporting and guiding hiring managers through the end-to-end recruitment process and gaining a real understanding of the requirements for each vacancy.
• Direct sourcing candidates and building talent pipelines through multiple innovative attraction strategies to ensure the continued flow of exceptional talent and to minimise the use of agencies.
• Assessing and screening candidates to an agreed standard to ensure that all candidates put forward to hiring managers have objectively met all the necessary skills and abilities to perform the role.
• Negotiating all offers of employment, fully explaining the total compensation package and benefits to candidates and explaining how the on-boarding experience will work.
• Actively promoting Diversity & Inclusion to become part of our everyday conversations, championing the Best Team toolkit and diversity of thought.
• Delivering a recruitment experience which ensures candidates are aware of our company values, including treating customers fairly, and are enabled to demonstrate the behaviours that support these values

What we’re looking for

• People who love helping people! People who are straightforward, ambitious, authentic, collaborative, and purposeful.
• Passion for introducing top talent to Legal and General
• Experience of recruiting for roles 360 (essential)
• A Subject Matter Expert within Customer Services recruitment in any industry (essential)
• Experience of, and a passion for, creating and delivering an exceptional candidate and hiring manager experience (essential)
• Experience of headhunting (desirable)
• Experience of championing Diversity and Inclusion across all pillars of difference
• Knowledge of how to act as a brand ambassador by actively promoting and representing a brand and telling its story through social media, networking and events
• Ability to manage and prioritise multiple deliverables at any one time
• A strong communicator with very good stakeholder management skills

Benefits

• You’ll get rewarded for your hard work and effort through our performance related bonus scheme.
• 25 days holiday, plus bank holidays, 26 days after 2 years’ service. You can also buy and sell holiday meaning you’ll have plenty of time to do what you love outside of work.
• We can help you save for your future: our pension scheme gives you a 5% company contribution, plus we will match up to a further 5% of your personal contribution.
• Life assurance x8 of your annual salary.
• Free individual private medical insurance. You can also add your dependants on for a small cost.
• We offer a host of money saving benefits including a variety of company share schemes and, discounts at a huge range of high street stores and on our own products.
• We strongly believe in supporting our employees and their chosen charities, so we’ll match money that you raise up to £5000 per year.