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About The Position
We are seeking an experienced Leasing Specialist who will serve as a point of contact for all prospects and current residents at a luxury community.
The Leasing Specialist reports directly to the Property Manager, and is expected to make marketing, sales, and customer service their top priorities.
Requirements
- Minimum 2 years of experience as Assistant Property Manager, or Leaser in multi-family housing
- The ability to work weekends as required (Saturday and/or Sunday)
- A high school diploma or equivalent
- Reliable transportation and valid Driver License
- Experience: A proven proficiency in leasing, preferably in the luxury apartment segment, along with an understanding of property operations with emphasis on lease terms to support contract enforcement, including collections
- Soft Skills: Highly organized with excellent time management skills. Skilled in conflict resolution, client satisfaction, negotiation and handling difficult conversations.
- Hard Skills: Experience with Appfolio, Property Meld or similar systems. Mindset: Self-disciplined, goal-driven, professional, positive, energetic and resourceful, hands-on, adaptable, and dependable.
Nice To Haves
- Class-A Lease-Up experience strongly preferred!
Responsibilities
- Responsible for all lease administration duties
- Monitor collections and coordinate default proceedings
- Partner with the Director of Marketing on creation and execution of strong local marketing efforts and campaigns
- Ensure compliance with Property Management Policies and Procedures, codes, regulations, and governmental agency directives
- Supports and participates in fulfilling the customer service and leasing standards. Responds to resident requests promptly and courteously and provides solutions to resolve resident issues
- Assists in preparing all paperwork specific to new and renewal lease agreements. Determines lease renewal rates and assist in delivery of renewal letters to secure renewals
- Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicate with residents regarding outstanding balances, implement procedures for collecting on delinquencies, and enforce the lease to maximize revenue
- Identifies areas for improvement and improve the efficiency, productivity, and profitability of the community
- Collects, posts, and deposits rents/security deposits and other community income on a daily basis
- Leads the maintenance and management of budgeted occupancy, collections, and expenses
- Independently establishes priorities, manages time effectively, and fulfills assigned objectives and projects
- Responds to and resolves unexpected problems and handles priority changes in a fast-moving environment
- Comprehends legal documents and carry out related rent collections and lease management.
Benefits
- Health, Dental and Vision Insurance
- PTO and Paid Holidays
- Paid Parental Leave
- Life Insurance and Short-Term Disability Provided
- 401K with company match
- FSA and DSA
- Flexible Schedule
- Fun company and community events throughout the year!
- Competitive Bonus & Commission Structure
- Strong mentorship and a career path for internal growth
