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About The Position
Valiant Residential is seeking a Leasing Consultant responsible for duties related to leasing, retention, and occupancy for the community while promoting resident satisfaction. The role involves creating a lasting influence on visitors, prospects, and residents through a customer service focus. Valiant Residential, with over 37 years of experience, is a next-generation property management leader known for its bold, innovative, and committed approach to excellence. The company fosters prosperous partnerships and long-term success, with a team that thrives on collaboration, integrity, and strategic thinking, making a meaningful impact in the industry. Valiant Residential is consistently ranked as a “Top Place to Work” and empowers its employees to thrive through career development opportunities, a collaborative culture, and a commitment to innovation.
Requirements
- Experience in working with the public and/or sales.
- Must possess strong verbal and written communication skills in English to effectively interact with team members, residents, vendors, and other stakeholders.
- Fair Housing Certification, or willingness to obtain before interacting with prospective residents.
- Demonstrate an ability to support and contribute to the community team.
- Demonstrate strong oral and written communication skills.
- Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, and community software.
- Must possess a positive attitude and the ability to smile under all circumstances.
- Participate in training to comply with new or existing laws.
- Ability to work a flexible schedule, including evenings and weekends.
- Two (2) years experience in previous relevant customer service.
- Neat, clean, and professional throughout the workday and/or whenever present in the community.
- Comply with expectations as demonstrated in the employee handbook.
- Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
Nice To Haves
- Bilingual in Spanish
Responsibilities
- Greet prospects and qualify by covering all criteria (ask questions, utilize completed guest cards, etc.)
- Prepare move-in packages and lease paperwork.
- Immediately record all telephone and in-person visits on appropriate reports.
- File your guest cards and maintain them according to established procedures.
- Inspect models and available “market ready” units; communicate related service needs to the Community Manager.
- Have the prospect complete the application and secure a deposit in accordance with Valiant Residential procedures and Fair Housing requirements.
- Update the availability report and process applications for approval (e.g., credit check, rental history, etc.).
- Submit processed applications to the Community Manager for approval.
- Assist in monitoring renewals.
- Distribute and follow up on renewal notices.
- Monitor advertising effectiveness.
- Gather information about market competition in the area and file.
- Professionally represent the company at all times.
- Accept rental payments and give them immediately to the Assistant Community Manager.
- Type lease, complete appropriate paperwork, and input information on the Yardi System accurately and on time.
- Review with the Community Manager before obtaining signatures.
- Assist the management team with other various tasks as required.
- Consistently implement policies of the community.
Benefits
- Competitive total compensation
- Time off
- Comprehensive benefits
- Free health insurance options
- 401(k) matching
- Career development opportunities
- Collaborative culture
- Commitment to innovation
