Log In
Sign Up
About The Position
The Lead Bartender is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. This role involves receiving and delivering guest orders, managing product orders, assisting with organization and inventory, and training new hires on policies and procedures. The Lead Bartender should be capable of assisting with floor operations when necessary and possess knowledge of cocktails, wine, and beer, contributing to the creation of beverage menus for West End Social.
Requirements
- Strong verbal and written communication skills with guests, team members, and management.
- Active listening and problem-solving abilities to address and resolve guest or employee concerns.
- Ability to multitask, prioritize tasks, and meet deadlines in a fast-paced environment.
- Demonstrated initiative and ability to anticipate guest and operational needs.
- Strong organizational skills with attention to cleanliness, efficiency, and productivity.
- Ability to apply and understand information, policies, and procedures to achieve operational goals.
- Flexibility to cross-train in other areas of hotel operations as needed.
- Professional appearance and grooming in compliance with company standards, including wearing the proper uniform and nametag.
- Consistent attendance and punctuality aligned with business needs.
Nice To Haves
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- 2-3 years of bartending experience with additional experience as a bar lead or bar manager
Responsibilities
- Make and curate beverages and have knowledge in the bar space regarding spirits, wines, beers, and cocktails
- Receive product orders and assist with organization and inventory
- Lead trainings with team members to build knowledge of beverage offerings
- Greet, serve, and engage with guests in a friendly, courteous, and professional manner.
- Take and deliver food and beverage orders accurately, anticipating guest needs and ensuring satisfaction.
- Take and deliver room service orders accurately, ensuring proper payment.
- Provide beverage service (coffee, tea, water, soda, lemonade, alcohol) promptly, keeping glasses filled.
- Upsell menu items, beverages, and promotions to enhance the guest experience.
- Maintain knowledge of menus, daily specials, and outlet offerings.
- Operate the POS system to process orders, close checks, and complete end-of-shift paperwork.
- Handle cashiering functions, including collecting payments.
- Perform opening, closing, and side-work duties per assigned station and checklists.
- Pre-bus and clear tables promptly; maintain clean, stocked, and organized service areas.
- Answer phones professionally and handle guest inquiries efficiently.
- Follow safety protocols, including knowledge of emergency procedures.
- Attend required meetings and trainings, and perform other duties as assigned by management.
Benefits
- Medical
- Dental
- Vision
- Short-term Disability
- Long-term Disability
- Basic Life Insurance
- Basic AD&D
- 401K eligibility
- 401K Match