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Customer Services & Support
Lawn Thumbs Hiring for Customer Service Rep (copy) at American Fork, UT Full Time
Full Job Description
Job Location
American Fork, Utah
Job Description
Job description
We need a friendly person to book jobs, and who can make clients feel heard and communicate with our division managers so the workflow is smooth and fun.
Ideal Candidate is a confident person with an upbeat personality and possibly has some sales experience (but sales experience is not required.)
You will have great one on one training with a dedicated trainer who will help you every step of the way until you’re ready to take ownership of your job!
Responsibilities and Duties
Key Job Responsibilities
Answering incoming calls from Clients, and Prospective clients (Leads) and answer their questions and sell them our services.
You will be trained to talk to Landscape customers.
Learning and fully immerse yourself in our 2 Customer Relations Management software Service Titan and Service Autopilot to manage clients and employees
Follow up with clients daily that have open estimates, and invoices.
Create and edit email docs for marketing, correspondence, or up-selling
If unable to find a solution, transferring calls to relevant person or calling back with answers
Stay on top of Billing, accounts payable and receivable
Responding to emails or forwarding to relevant manager with detailed notes
Following up, where assigned to
Enter production data and communicate that information to the techs
Handle and organize administrative documents
Posting our goals and assigning todo’s
Assisting with a variety of other administrative tasks
Assisting with the process of coordinating our field workers jobs
Find ways to have the office run more efficient
These are just a few of your responsibilities there are more and we would like to hear your ideas that may need implementing!
About Lawn Thumbs:
Lawn Thumbs is a full-service, landscape, yard maintenance & sprinkler repair company in American Fork.
Job Type: Full-time
Salary: $20.00 – $22.00 per hour
Benefits:
Dental insurance
Health insurance
Paid training
Vision insurance
Requirements
Employment type: Full-time
Work hours: 30 to 40 hours work
Required education: High school or equivalent
Required experience: Entry level