Langston Security Hiring for Customer Service Manager at Peoria, AZ Full Time

• You are the kind of leader who excels at growing people, teams and relationships and creating a collaborative work environment
• You’re fast paced with a strong sense of urgency
• You thrive when you have multiple challenges on your plate
• You’re a lively enthusiastic and a very strong communicator
• You love getting things done and exceeding your goals
• You are pro-active in your daily tasks, and can anticipate problems before they arise
• You enjoy coaching and developing your team
• You love to work in a fast-paced environment, where change happens to support the business evolution
• You read people well, and inspire and motivate them to do their best
• You enjoy working with a diverse customer group, where service can be tailored to their needs.

If you see yourself in these words, we’d love to talk to you about our Customer Service Manager role.

ABOUT US:

Our mission is to integrate high quality low voltage technology for Commercial properties. We provide timely and efficient service while building long-lasting relationships.

Our vision is to have a better quality of life while making a positive impact on our communities!

We value Safety – our #1 priority! We also value Security by integrating all our customer’s needs into one system, streamlining communication through one source. We value being a representative to our community with transparency and accountability and to always doing the right thing. We pride ourselves on building loyal relationships and are committed to inclusiveness while showing respect to everyone. We desire to create raving fans internally and externally!

PAY, BENEFITS & PERKS:

• Salary position and wages are based on experience and significant value added to the team
• Bi-weekly, direct deposit every other Friday
• Medical, Dental, Life and Voluntary Accidental Insurance
• Matching 401k plan – 100% match up to 4% to eligible full-time employees
• 125 Health plan – adds more to your pocketbook
• 40 hours paid vacation after one year of continuous full-time employment
• 80 hours paid vacation after three-years of continuous full-time employment
• Six Paid Holidays
• Arizona Sick Pay benefits
• Company parties throughout the year and fun themes
• Team building events
• Mileage reimbursement
• Verizon Wireless Discounts
• Employee recognition program (voted by peers) with bonus incentives

LOCATION:

• Office is located in Peoria, AZ with quick access to the 101

ROLE AND RESPONSIBILITIES:

Responsible for assisting General Manager in managing and running the administrative duties of the Operations Department. Oversees, manages, and delegates appropriate tasks to the Support Team. Works cohesively and communicates regularly to Project Managers, Technicians, Estimators, Programmers, and all field team members. Assist upper management and other department managers with achieving goals based on strategic planning initiatives. Advocates as the liaison between customers and cross-functional internal teams to ensure timely and successfully delivery of solutions and services.

• Basic troubleshooting issue for inbound and remote services
• Develop strong relationships with customers, vendors and team members
• Generate and prepare s connecting Upper Management
• Answer new customer inquiries and identify new business opportunities among existing customers
• Ability to successfully train and develop Customer Service Team to execute daily administrative tasks that are required for their position
• Delegate daily administrative tasks to Customer Service Team such as answer inbound telephone calls, filing, file maintenance and data entry, shipping and receiving functions, coordination of schedules, staging job equipment and paperwork, providing support to the field team
• Escalate unfinished service to determine further actions to complete unfinished work
• Provide support to Management overseeing the field team
• Follow up and communicate with all departments
• Delegate new tasks and training procedures to Support Specialist in daily tasks and operations as the Company continues to grow and evolve
• Manages and delegates tracking and monitoring open/close alarm s to Support Team
• Ability to download into alarm panels and make changes as needed and to be able to successfully train and develop the Customer Service Team to take on these tasks
• Perform system testing and knowledgeable enough to train customers on the systems and to successfully train Support Team to be able to accomplish these tasks
• Escalate troubleshooting to programmers and field team as needed
• Provide excellent customer service while over delivering the customers expectations, superb quality
• Follow the Company Communication Statement: RCF (Reach out first, communicate throughout the process, and follow up to survey) and train the team to follow these same steps
• Memorize and commit to the Company Mission, Values and Vision
• Knowledge of company policies and standards
• Knowledge of manufacturers and equipment that the Company sells
• Take initiative and show leadership on all projects
• Act as a positive representative for the company
• Knowledge and understanding of construction and safety standards
• Maintain project and service documentation with clear communication
• Adhere to all Federal, state, local and company rules and regulations
• Follow all safety standards and guidelines
• Ability to work efficiently, with confidence and competence
• Requires above average attention to details, concern for the exact correctness of work
• Strong commitment to tasks completed on time
• Work seriously with a strong sense of duty and discipline
• Ability to mulit-task at a somewhat faster than average pace on a daily basis
• Detailed specialized work must be the main focus
• Ability to work with clearly defined work, responsibilities, and ing relationships
• Facilitate ongoing and thorough training to develop personal and team expertise while increasing confidence and self and others
• Frequently expresses appreciation of team’s job well done
• Ability to plan for, focus on and complete tasks on hand
• Adaptable in changing and evolving situations while conforming to the growth of the Company
• Must abide by company standards and policies while following regulations and laws, commitment to keeping confidential information of the customers and accounts that are being manage
• Must be conservative, careful and cautious to approaching the work
• Other tasks as assigned Qualifications and Education Requirements
• Minimum of Bachelor’s Degree in Business and/or 5 years+ of industry experience
• Exceptional Organization skills and attention to detail
• Great work ethic
• Positive attendance record, extremely reliable
• Must follow directions and instructions given by Upper Management
• Preferred minimum of at least 5 years in the security Industry
• Minimum of 5 years in an office environment
• Typing skills of 50-60 WPM
• Proficient working with Microsoft Outlook, Excel, Word and other computer applications
• Must meet company minimum driving standards
• Must be able to work at heights, off a ladder and in confined spaces, lift up to 50 pounds and move up to 75 pounds
• Must have a full availability
• Must pass a background check
• Must pass drug screening

Preferred Skills

• Self-motivated and represents a professional image that is approachable and positive demeanor toward other Preferred Skills
• Ability to cultivate a family-oriented environment and build long-lasting relationships while being approachable and helpful to the team
• Willing to learn and grow with the Company
• Certifications with Manufacturers in the security industry is a plus
• Familiar with working in QuickBooks, Adobe Fill and Sign, Microsoft Office Suite, and other systems. .

If Langston Security sounds like a fit for you and you want a place to call home and not just a place you have to go every day, then ………

WHAT’S NEXT?

• SUBMIT YOUR RESUME Qualified candidates can expect a call or email to have a telephone questionnaire scheduled.

The expectations are to work a consistent schedule Monday – Friday between business hours of 7:30a – 3:30p. In general, full-time salaried employees are typically expected to work 40 hours per week. It is not uncommon for salaried employees, particularly those in management roles or in industries with high demands, to work longer hours or to be expected to be available outside of normal business hours. These positions may require longer workweeks, or to be on call, work weekends or attend conference calls with personnel in different time zones.

Ability to commute/relocate:

• Peoria, AZ 85345: Reliably commute or planning to relocate before starting work (Required)

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