Landers Investment LLC Hiring for Office Assistant at Keller, TX, United States Full Time

Description

We are in search of an Office Assistant with exceptional phone skills and communication abilities to join our team. The primary responsibility of this role is to handle incoming and outgoing calls, address inquiries, and accurately input relevant information into our Customer Relationship Management (CRM) system.

The ideal candidate will play a critical role in ensuring that our clients and customers receive prompt and professional assistance over the phone.

Responsibilities

• Phone Handling : Answer incoming calls promptly, professionally, and courteously. Assist callers with inquiries, provide information, and direct calls to the appropriate team members when necessary.
• Data Entry : Accurately record and update customer information, inquiries, and interactions in the CRM system. Ensure data integrity and completeness.
• Communication : Communicate effectively and clearly with clients and team members. Provide exceptional customer service and address inquiries with empathy and professionalism.
• Documentation : Maintain detailed call logs and records of client interactions. Generate s and summaries as needed.
• Office Support : Assist with general office tasks, including filing, photocopying, and email correspondence, as required.

Qualifications

• High school diploma or equivalent; associate degree or relevant certification is a plus.
• Proven experience in a customer service or phone support role.
• Exceptional phone etiquette and communication skills.
• Strong attention to detail and accuracy in data entry.
• Proficiency in using CRM software or similar tools.
• Ability to multitask and handle a high volume of calls.
• Excellent problem-solving and customer service skills.
• Ability to maintain confidentiality and handle sensitive information.
15 days ago