Lancesoft Australia Hiring for Social Media Manager at New South Wales, Australia Full Time

Job Title: Program Manager Role L4

Duration: 12 months (Contract role)

Work from Home/ Australia

Skill: Crisis management skill required

Basic Qualifications

· Minimum of 4 years of prior work experience, preferably managing social media for a high-profile brand with reputation issues

· Bachelor’s degree, preferably in Communications, Social Media or Public Relations

Preferred Qualifications / Experience

· 6+ years of social media community management for a large global brand with diverse issues

· Project management: you have proven experience of managing multiple projects end-to-end in a fast-paced environment, with the ability to work to tight timescales

· Ability to thrive in an ambiguous and flexible work environment

· Social Listening and Software Proficiency in Sprinklr & Brandwatch

· Strong stakeholder management skills, especially ability to lead conversations in complex situations involving multiple and senior stakeholders from varied backgrounds

· Understand intuitively what has the propensity to go viral and create brand crises

· Experience leading influencer/celebrity management and relationships

· Previous experience managing Brands and Crisis in Social Media

· Customer care operations experience

· Strong communicator (both verbal and written); creative copy writing skills

· Customer focus, empathy and business acumen to understand the customers’ needs and generate engaging conversations in Social Media

· Problem solver – Desire to address complex problems without hesitation

· Independent and proactive, self-starter and highly motivated; capable of working independently, yet collaboratively, within a fast-paced environment, while maintaining a positive, proactive and energetic approach to work

· Highly organized and able to multi-task, whilst maintaining clear and proactive flow of communication

· Clear Understanding of Engagement elements across the most popular social networks (Facebook, Twitter, Linkedin, Instagram, TikTok, Reddit, Youtube)

· Ability to de-escalate, shift and approach negative engagements to turn them into positive outcomes for our users

· Analytically oriented – Can demonstrate impact and efficacy of initiatives on the business

· Ability to work with remote teams and across time zones to develop strategies and foster a cohesive and creative work environment

· On-Call operations experience